Training Course: Certified Hospitality Technology Professional

Introduction

This comprehensive hospitality technology course is designed for professionals in the hospitality industry aiming to elevate their technical expertise and integrate advanced technology in hospitality for improved efficiency and innovation. By exploring the pivotal role that technology in hospitality plays, participants will gain essential knowledge to manage and apply hospitality technology solutions in both guest-facing and back-end processes of hotels, resorts, and various hospitality services. With a focus on modern hospitality management technology, this course will equip attendees with the tools and strategic insights required for seamless hospitality services technology integration.

Course Objectives

• Understand the transformative role of hospitality technology in reshaping industry standards.
• Gain in-depth knowledge about essential hospitality technology solutions, such as Property Management Systems (PMS) and Revenue Management Systems (RMS).
• Develop practical skills for evaluating, implementing, and managing technology in hospitals and hospitality settings.
• Learn to enhance guest experiences by leveraging hospitality technology and related innovations.
• Address data security and privacy considerations unique to hospitality technology and the broader hospitality services technology landscape.

Course Outlines

Day 1: Technology in Hospitality – An Overview

• Introduction to Technology in Hospitality: Explore the fundamental role hospitality technology plays in modern operations and guest services.
• Overview of Property Management Systems (PMS): Understand how PMS drives efficiency and streamlines processes.
• Role of Cloud Computing in Hospitality: Learn the benefits of cloud-based solutions for scalable and cost-effective operations.
• Impact of Mobile Technology on Guest Experiences: Examine how mobile solutions transform customer interactions.
• Introduction to Revenue Management Systems (RMS): Discover how RMS supports profitability and competitive positioning in the market.

Day 2: Front-End Systems & Guest-Facing Technologies

• Digital Check-in & Check-out Systems: Gain insights into how hospitality technology enhances convenience and operational speed.
• Guest Room Technology (Smart Rooms): Explore the concept of hospitality and technology in creating a personalized guest experience.
• Customer Relationship Management (CRM) in Hospitality: Understand how CRM systems improve customer engagement and retention.
• Mobile Applications for Enhanced Guest Engagement: Evaluate how mobile apps contribute to guest satisfaction and service customization.
• Improving Guest Experience Through Technology: Learn best practices for utilizing hospitality technology to elevate guest experiences.

Day 3: Back-End Systems & Operational Technology

• Hotel Operations Management Software: Delve into hospitality technology solutions that facilitate efficient operations management.
• Food & Beverage Management Systems: Study systems that streamline ordering, inventory, and service delivery.
• Housekeeping Management Systems: Discover how advanced hospitality management technology optimizes staff productivity and guest comfort.
• Integrating Point of Sale (POS) Systems: Understand the benefits of modern POS systems in hospitality environments.
• Inventory and Procurement Systems in Hospitality: Learn how technology aids in better inventory control and procurement processes.

Day 4: Data Management, Security, and Privacy in Hospitality

• Data Management and Analytics in Hospitality: Gain insights into effective data collection and analysis for decision-making.
• Cybersecurity Threats Specific to the Hospitality Sector: Understand how to protect hospitality technology solutions from emerging cybersecurity risks.
• GDPR and Privacy Compliance in Hospitality: Review essential regulations and strategies for achieving compliance.
• Strategies for Securing Guest and Business Data: Explore best practices for safeguarding information in hospitality services technology.
• Leveraging Data-Driven Decision-Making in Hospitality: Learn how to utilize analytics for informed business decisions.

Day 5: Emerging Trends and Future Technologies

• Applications of Artificial Intelligence and Machine Learning in Hospitality: Discover how AI and machine learning are shaping the future of hospitality technology.
• Internet of Things (IoT) for Smart Hotels: Study the implementation and benefits of IoT devices in modern hotels.
• Blockchain Technology in Hospitality Transactions: Understand the potential of blockchain in ensuring secure and transparent transactions.
• Robotics and Automation in Service Delivery: Explore how robotics enhance service efficiency and guest interaction.
• Sustainable Technology Solutions in Hospitality: Discuss the role of eco-friendly technology in promoting sustainability in hospitality services technology.

Conclusion

By completing this hospitality technology course, participants will gain the expertise needed to embrace hospitality and technology in a way that enhances operational efficiency and enriches the guest experience. Whether dealing with information technology at hospitals or managing large-scale hospitality venues, attendees will be equipped to harness the benefits of technology in hospitals and advanced technology in hospitality for a competitive edge. This course is essential for those looking to deepen their understanding of hospitality technology solutions and prepare for upcoming hospitality technology events that shape industry practices.