Training Course: Emotional Intelligence for Managers & Leaders

Introduction

Course Objectives of Emotional Intelligence for Managers & Leaders

• Explain the nature and theories underlying emotional intelligence.
• Identify their personal strengths and blind spots through self-assessments.
• Define the various EI competencies and identify areas for improvement as needed.
• Practice empathy-building skills with an emphasis on active listening.
• Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom-line results.

Course Outlines of Emotional Intelligence for Managers & Leaders

Day 1

Emotional intelligence

• History: definition, theories, and models.
• Intelligence: cognitive intelligence
  • Intrapersonal and interpersonal intelligence.
• Emotional intelligence defined.
• Emotional Quotient (EQ) versus Intelligence Quotient (IQ).
• IQ and EI predictions.
• Research findings.
• The framework of EI competencies
  • Daniel Goleman’s competency framework.

Day 2

Self Awareness and Self Management: The Cornerstones of EI

• The impact of self-awareness.
• The impact of social awareness.
• Self-assessment and discovering your personality type.
• Scoring and interpretation of results: the four dimensions.
• Extraversion and introversion
  • Sensing and intuition.
  • Thinking and feeling.
  • Judgment and perception.
• Dealing with various types.

Day 3

The Conceptual Model

• The competency framework.
• The four competency clusters
  • From self-awareness to relationship management.

• Competency defined.
• The competency iceberg.
• The core of EI: self-awareness.
• Self-management competencies.
• Social awareness competencies.
• Relationship management competencies.
• Definitions and real-life examples.
• Core questions, underlying behaviors, and tips for improvement.

Day 4

Empathy: a Critical EI competency

• Definition and examples.
• Empathy and active listening.
• The personal listening profile: determining your preferred approach to listening
  • Appreciative listening.
  • Empathic listening.
  • Comprehensive listening.
  • Discerning listening.
  • Evaluative listening.

Day 5

EI Competencies & Leadership Styles

• The power of leaders: influencing organizational climate.
• Organizational climate: the six components.
• Correlation between EI competencies, styles, climate, and results.

• The six styles.
• When best to use each style.
• Impact of styles on climate and bottom-line results.