Emotional Intelligence for Managers & Leaders

Introduction

Course Objectives of Emotional Intelligence for Managers & Leaders

• Explain the nature and theories underlying emotional intelligence
• Identify their personal strengths and blind spots through self-assessments
• Define the various EI competencies and identify areas for improvement as needed
• Practice empathy-building skills with emphasis on active listening
• Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom-line results

Course Outlines of Emotional Intelligence for Managers & Leaders

Day 1

Emotional intelligence

• History: definition, theories, and models
• Intelligence: cognitive intelligence
  • Intrapersonal and interpersonal intelligence
• Emotional intelligence defined
• Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
• IQ and EI predictions
• Research findings
• The framework of EI competencies
  • Daniel Goleman’s competency framework

Day 2

Self Awareness and Self Management: The Cornerstones of EI

• The impact of self-awareness
• The impact of social awareness
• Self-assessment and discovering your personality type
• Scoring and interpretation of results: the four dimensions
• Extraversion and introversion
  • Sensing and intuition
  • Thinking and feeling
  • Judgment and perception
• Dealing with various types

Day 3

The Conceptual Model

• The competency framework
• The four competency clusters
  • From self-awareness to relationship management

• Competency defined
• The competency iceberg
• The core of EI: self-awareness
• Self-management competencies
• Social awareness competencies
• Relationship management competencies
• Definitions and real-life examples
• Core questions, underlying behaviors, and tips for improvement

Day 4

Empathy: a Critical EI competency

• Definition and examples
• Empathy and active listening
• The personal listening profile: determining your preferred approach to listening
  • Appreciative listening
  • Empathic listening
  • Comprehensive listening
  • Discerning listening
  • Evaluative listening

Day 5

EI Competencies & Leadership Styles

• The power of leaders: influencing organizational climate
• Organizational climate: the six components
• Correlation between EI competencies, styles, climate, and results

• The six styles
• When best to use each style
• Impact of styles on climate and bottom-line results