Emotional Intelligence for Managers & Leaders

Learn what you need to know about emotional intelligence as a manager or leader!

Introduction

The overall aim of the course is to provide participants with the knowledge and skills necessary to understand emotional intelligence (EI). Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self-awareness to relationship management. The course also aims at allowing participants to determine their most preferred approach to listening and to examine the impact of different leadership styles on organizational climate.

Course Objectives of Emotional Intelligence for Managers & Leaders

Course Outlines of Emotional Intelligence for Managers & Leaders

Day 1

Emotional intelligence

Day 2

Self Awareness and Self Management: The Cornerstones of EI

Day 3

The Conceptual Model

The Competencies of EI

Day 4

Empathy: a Critical EI competency

Day 5

EI Competencies & Leadership Styles

Leadership Styles

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