The overall aim of the course is to provide participants with the knowledge and skills necessary to understand emotional intelligence (EI). Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self-awareness to relationship management. The course also aims at allowing participants to determine their most preferred approach to listening and to examine the impact of different leadership styles on organizational climate.
Course Objectives of Emotional Intelligence for Managers & Leaders
Explain the nature and theories underlying emotional intelligence.
Identify their personal strengths and blind spots through self-assessments.
Define the various EI competencies and identify areas for improvement as needed.
Practice empathy-building skills with an emphasis on active listening.
Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom-line results.
Course Outlines of Emotional Intelligence for Managers & Leaders
Day 1
Emotional intelligence
History: definition, theories, and models.
Intelligence: cognitive intelligence
Intrapersonal and interpersonal intelligence.
Emotional intelligence defined.
Emotional Quotient (EQ) versus Intelligence Quotient (IQ).
IQ and EI predictions.
Research findings.
The framework of EI competencies
Daniel Goleman’s competency framework.
Day 2
Self Awareness and Self Management: The Cornerstones of EI
The impact of self-awareness.
The impact of social awareness.
Self-assessment and discovering your personality type.
Scoring and interpretation of results: the four dimensions.
Extraversion and introversion
Sensing and intuition.
Thinking and feeling.
Judgment and perception.
Dealing with various types.
Day 3
The Conceptual Model
The competency framework.
The four competency clusters
From self-awareness to relationship management.
The Competencies of EI
Competency defined.
The competency iceberg.
The core of EI: self-awareness.
Self-management competencies.
Social awareness competencies.
Relationship management competencies.
Definitions and real-life examples.
Core questions, underlying behaviors, and tips for improvement.
Day 4
Empathy: a Critical EI competency
Definition and examples.
Empathy and active listening.
The personal listening profile: determining your preferred approach to listening
Appreciative listening.
Empathic listening.
Comprehensive listening.
Discerning listening.
Evaluative listening.
Day 5
EI Competencies & Leadership Styles
The power of leaders: influencing organizational climate.
Organizational climate: the six components.
Correlation between EI competencies, styles, climate, and results.
Leadership Styles
The six styles.
When best to use each style.
Impact of styles on climate and bottom-line results.
Training Course: Emotional Intelligence for Managers & Leaders
Learn what you need to know about emotional intelligence as a manager or leader!
