The Advanced Strategies in Facility Management

Introduction

Course Objectives of The Advanced Strategies in Facility Management 

• Define the foundations of Facility Management and understand Facility Management strategies
• Adopt best practice in managing the Facility Management function
• Understand the role of project and maintenance management in Facility Management
• Understand sustainability in Facility Management
• Outsource key Facility Management operations to third party organizations

The Advanced Strategies in Facility Management Course Outlines

Day 1

The foundations of Facility Management

• Key concepts
• Core competencies
• Roles and responsibilities

Facility Planning

• Key issues
• Utilizing space
• Stakeholder management
• Risks

Day 2

Facility Management Strategy

• The business context and drivers
• Strategy formulation, analysis, development, and implementation
• FM Strategy checklist

Managing the workplace

• People management
• Productivity
• Health, safety, and security
• 5S

Day 3 

Outsourcing Facility Management

• The outsourcing decision
• FM and procurement
• The outsourcing process
• Developing the contract
• Specifying the service

Day 4

Service Delivery and Performance Management

• Continuity of service
• End-user requirements
• Managing service providers
• Managing performance
• SLA’s / KPI’s
• Dealing with poor performance

Understand the role of Project and Maintenance Management in Facility Management

• Project Management phases and skills
• Maintenance management essentials
• Continuous improvement in FM

Day 5

Understand Sustainability in Facility Management

• The sustainability agenda
• Environmental considerations
• CSR
• Innovation