Training Course: The Art of Stakeholders Management Effectively

Introduction

Course Objectives 

• Understand stakeholder interests.
• Recognize the difference between influence, persuasion, and negotiation.
• Develop a management plan for stakeholder participation.
• Evaluate participation using the evaluation matrix.
• Implement your plan for the project charter.
• Take advantage of the change control plan.
• Build trust with stakeholders.
• Contain domain crawl using negotiation and persuasion.
• Managing policies.
• procedures for registration.
• participant engagement.

Course Outline 

Day 1

Essential Communication Skills for Stakeholder Management

• Introduction to Stakeholder Management.
• Understanding the Psychology of Communication.
• The Seven Largest Barriers to Effective Communication.
• How to remove these barriers?
• Why listening is more important than talking?
• Develop a communication plan.
• The Emotional Intelligence (EI) Skills needed for Management.
• Bend your contact method using a 5-spoke model.
• Understanding the Psychology of Communication with Stakeholders and How to Use Influence with Power.
• The Seven Largest Barriers to Effective Communication and Dealing with Conflict.
• How to Remove the Barriers to Effective Communication and Stakeholder Engagement.

Day 2

Stakeholder Management

• Key Stakeholder Management Definitions.
• Identifying Your Stakeholders.
• Stakeholder Analysis.
• The 3-Step Approach to Effective Stakeholder Management.
• Anticipating Your Stakeholder Likely Needs.
• Developing Ongoing Business Relationships.
• Identifying your Stakeholder using powerful Stakeholder Analysis Tools and a proven 3-step Approach to Effective Stakeholder Management.
• Anticipating your Stakeholder's likely Needs, Managing Expectations, and Developing Ongoing Business Relationships.
• Influencing and Persuasion skills -What They Are and How to Use.

Day 3

Influencing Skills

• The Tools of Influence.
• Neuro-scientific Communication.
• Reciprocity: Give and Take.
• The Importance of Commitment & Consistency.
• How does Social Proof influence behavior?
• Liking, Authority & Scarcity.

Day 4

Negotiation Techniques and Practice

• Coleman Raider “Bare-Bones” Model.
• Negotiating Styles Assessment.
• Create The Ideal BATNA.
• Introduction to Reframing Techniques.
• Cultural Differences that Affect Negotiation.
• Negotiating Styles, Tactics, and Overcoming Deadlock.
• Negotiating Styles Assessment - Building on your Strengths and Improving your Negotiation Skill-set.
• Using Proven Negotiation Techniques, including the five modes, BATNA, and various Planning and Analysis Tools.
• Planning, Managing, and Concluding a Staged or Long-Term Negotiation with Multiple Stakeholders.

Day 5

Essential Skills for Stakeholder Management

• 10 key principles of stakeholder engagement.
• Managing Stakeholders Successfully.
• The Power of ‘Agile'.
• Practical People Engagement.
• The Power of Empathy.
• Running Effective Stakeholder Meetings and record-keeping.
• Run more effective virtual meetings.
• Building trust with stakeholders remotely.
• Apply lessons learned and obtain feedback from stakeholders.