The Art of Stakeholders Management Effectively

Introduction

Course Objectives 

• Understand stakeholder interests
• Recognize the difference between influence, persuasion, and negotiation
• Develop a management plan for stakeholder participation
• Evaluate participation using the evaluation matrix
• Implement your plan of the project charter
• Take advantage of the change control plan
• Build trust with stakeholders
• Contain domain crawl using negotiation and persuasion
• Managing policies
• procedures for registration
• participant engagement

Course Outline 

Day 1

Essential Communication Skills for Stakeholder Management

• Introduction to Stakeholder Management
• Understanding the Psychology of Communication
• The Seven Largest Barriers to Effective Communication
• How to remove these barriers?
• Why listening is more important than talking?
• Develop a communication plan
• The Emotional Intelligence (EI) Skills needed for Management
• Bend your contact method using a 5-spoke model
• Understanding the Psychology of Communication with Stakeholder and How to Use Influence with Power
• The Seven Largest Barriers to Effective Communication and Dealing with Conflict
• How to Remove the Barriers to Effective Communication and Stakeholder Engagement

Day 2

Stakeholder Management

• Key Stakeholder Management Definitions
• Identifying Your Stakeholders
• Stakeholder Analysis
• The 3-Step Approach to Effective Stakeholder Management
• Anticipating Your Stakeholder likely Needs
• Developing Ongoing Business Relationships
• Identifying your Stakeholder using powerful Stakeholder Analysis Tools and a proven 3-Step Approach to Effective Stakeholder Management
• Anticipating your Stakeholder's likely Needs, Managing Expectations and Developing Ongoing Business Relationships
• Influencing and Persuasion skills -What They Are and How to Use

Day 3

Influencing Skills

• The Tools of Influence
• Neuro-scientific Communication
• Reciprocity: Give and Take
• The Importance of Commitment & Consistency
• How Social Proof Influences Behaviour?
• Liking, Authority & Scarcity

Day 4

Negotiation Techniques and Practice

• Coleman Raider “Bare-Bones” Model
• Negotiating Styles Assessment
• Create The Ideal BATNA
• Introduction to Reframing Techniques
• Cultural Differences that Affect Negotiation
• Negotiating Styles, Tactics and Overcoming Deadlock
• Negotiating Styles Assessment - Building on your Strengths and Improving your Negotiation Skill-set
• Using Proven Negotiation Techniques, including the five modes, BATNA and various Planning and Analysis Tools
• Planning, Managing and Concluding a Staged or Long-Term Negotiation with Multiple Stakeholders

Day 5

Essential Skills for Stakeholder Management

• 10 key principles of stakeholder engagement
• Managing Stakeholders Successfully
• The Power of ‘Agile'
• Practical People Engagement
• The Power of Empathy
• Running Effective Stakeholder Meetings and record-keeping
• Run more effective virtual meetings
• Building trust with stakeholders remotely
• Apply lessons learned and obtain feedback from stakeholders