Training Course: The Advanced Strategies in Facility Management

Introduction

Course Objectives of The Advanced Strategies in Facility Management 

• Define the foundations of Facility Management and understand Facility Management Strategies.
• Adopt best practices in managing the Facility Management function.
• Understand the role of project and maintenance management in Facility Management.
• Understand sustainability in Facility Management.
• Outsource key Facility Management operations to third-party organizations.

The Advanced Strategies in Facility Management Course Outlines

Day 1

The Foundations of Facility Management

• Key concepts.
• Core competencies.
• Roles and responsibilities.

Facility Planning

• Key issues.
• Utilizing space.
• Stakeholder management.
• Risks.

Day 2

Facility Management Strategy

• The business context and drivers.
• Strategy formulation, analysis, development, and implementation.
• FM Strategy checklist.

Managing the workplace

• People management.
• Productivity.
• Health, safety, and security.
• 5S.

Day 3 

Outsourcing Facility Management

• The outsourcing decision.
• FM and procurement.
• The outsourcing process.
• Developing the contract.
• Specifying the service.

Day 4

Service Delivery and Performance Management

• Continuity of service.
• End-user requirements.
• Managing service providers.
• Managing performance.
• SLA’s / KPI’s.
• Dealing with poor performance.

Understand the role of Project and Maintenance Management in Facility Management

• Project Management phases and skills.
• Maintenance management essentials.
• Continuous improvement in FM.

Day 5

Understand Sustainability in Facility Management

• The sustainability agenda.
• Environmental considerations.
• CSR.
• Innovation.