As human resources professionals, you do a lot more than just technical human resources work. Support must be provided to employees and line managers in a constant manner. This is why human resources professionals find themselves having to capitalize on their human relations abilities or soft skills to deliver their work effectively. This is the beauty of this course. It is one of a kind in recognizing situations in organizations that demand special care and attention from human resources professionals outside of their technical human resources competencies. This course addresses those situations and shows you how to develop the right soft skills to handle them.
Course Objectives of Interpersonal Skills for HR Professionals
Define communication and explain its importance to the work of human resources professionals
Apply the main principles of business and report writing
Produce written human resources correspondence and sample human resources reports
Practice the basic skills of conflict resolution including influencing
Explain the importance of customer service in human resources and the steps to build the required mindset
Choose the most appropriate basic coaching and counseling techniques in human resources specific situations
Course Outline of Interpersonal Skills for the HR Professionals
Day 1
Human Resources and Communication
Definition of communication
Communication in HR
Characteristics of an effective HR communicator
Questioning techniques
Listening and empathy
Interviewing techniques:
The STAR technique
The FACT technique
The probing technique
The leading technique
Basics of public speaking
Day 2
HR Business Communication and HR Reports
Basics of business writing
Writing HR reports
Common mistakes in writing HR correspondence and reports
Examples of HR correspondence and reports
Conflict Resolution: A Required Skill for HR Professionals
Definition of conflict
Sources of conflict in HR
Thomas Kilmann conflict model
Influencing skills
Practical applications in HR
Day 3
Client-Centric HR Departments
Definition of customer service
Internal customers versus external customers
The importance of customer service in HR
Who are the HR customers
Building a customer service mentality in the HR department
Coaching and Counseling Employees and Line Managers
Coaching, counseling, and mentoring
Importance of coaching and counseling to HR professionals
Differences between coaching, counseling, and mentoring
Day 4
The 5 principles of coaching:
Principle 1: feedback
Principle 2: accountability
Principle 3 challenge
Principle 4: tension
Principle 5: systems
Day 5
The 'GROW' model of a super coach:
Setting a goal
Checking reality
Identifying options
Gaining commitment through will
Training Course: Interpersonal Skills for HR Professionals
Learn the key skills for HR professional like Active listening. Teamwork. Responsibility. Dependability. Leadership. Motivation. Flexibility. Patience
