REF: SA3099
DATES: 10 - 14 Mar 2025
CITY: Cape Town (South Africa)
FEE: 3300 £
All Dates & LocationsThis course gives essential and in-depth practical techniques that will enable you to excel in your workplace. In this course, you will learn multi-disciplinary best practices such as how to be a better business writer and a master communicator. This course also focuses on the importance of providing exceptional internal and external customer service and the impact of doing this. Moreover, you will thoroughly have the chance to discuss the effects of stress at the workplace and ways to turn stress into an advantage. You will also learn how mastering your effective usage of time will inevitably enhance your productivity and lower your stress level. Another topic you will delve into is organizing and running an effective and professional meeting. Finally, you will learn in detail, how you can improve your phone handling capabilities.
Day 1
The role of the office manager and administrator
Day 2
Effective verbal and written communication skills
Serving the internal and external customer
Day 3
Stress management techniques
Managing time
Day 4
Organizing meetings
Day 5
Using the telephone properly