A Stakeholder is an individual or group, with an interest in what you provide or do. If you are going to influence your Stakeholders, you must take the time to develop and build support. Whether this is for a Project or a major Change initiative, without the support of people, you will fail. Research has shown that Project and Programme Management Specialists spent much more time than the average respondent dealing with people and people issues.
This exciting and innovative Stakeholder Management training course will focus on the practical and theoretical aspects of Influencing, Negotiating & Communicating. You will learn how to build an ongoing relationship with people to ensure success in all you do. You will learn the essential ingredients of engagement and practical skills in human communication, influence, and negotiation.
Course Objectives
Understand stakeholder interests
Recognize the difference between influence, persuasion, and negotiation
Develop a management plan for stakeholder participation
Evaluate participation using the evaluation matrix
Implement your plan of the project charter
Take advantage of the change control plan
Build trust with stakeholders
Contain domain crawl using negotiation and persuasion
Managing policies
procedures for registration
participant engagement
Course Outline
Day 1
Essential Communication Skills for Stakeholder Management
Introduction to Stakeholder Management
Understanding the Psychology of Communication
The Seven Largest Barriers to Effective Communication
How to remove these barriers?
Why listening is more important than talking?
Develop a communication plan
The Emotional Intelligence (EI) Skills needed for Management
Bend your contact method using a 5-spoke model
Understanding the Psychology of Communication with Stakeholder and How to Use Influence with Power
The Seven Largest Barriers to Effective Communication and Dealing with Conflict
How to Remove the Barriers to Effective Communication and Stakeholder Engagement
Day 2
Stakeholder Management
Key Stakeholder Management Definitions
Identifying Your Stakeholders
Stakeholder Analysis
The 3-Step Approach to Effective Stakeholder Management
Anticipating Your Stakeholder likely Needs
Developing Ongoing Business Relationships
Identifying your Stakeholder using powerful Stakeholder Analysis Tools and a proven 3-Step Approach to Effective Stakeholder Management
Anticipating your Stakeholder's likely Needs, Managing Expectations and Developing Ongoing Business Relationships
Influencing and Persuasion skills -What They Are and How to Use
Day 3
Influencing Skills
The Tools of Influence
Neuro-scientific Communication
Reciprocity: Give and Take
The Importance of Commitment & Consistency
How Social Proof Influences Behaviour?
Liking, Authority & Scarcity
Day 4
Negotiation Techniques and Practice
Coleman Raider “Bare-Bones” Model
Negotiating Styles Assessment
Create The Ideal BATNA
Introduction to Reframing Techniques
Cultural Differences that Affect Negotiation
Negotiating Styles, Tactics and Overcoming Deadlock
Negotiating Styles Assessment - Building on your Strengths and Improving your Negotiation Skill-set
Using Proven Negotiation Techniques, including the five modes, BATNA and various Planning and Analysis Tools
Planning, Managing and Concluding a Staged or Long-Term Negotiation with Multiple Stakeholders
Day 5
Essential Skills for Stakeholder Management
10 key principles of stakeholder engagement
Managing Stakeholders Successfully
The Power of ‘Agile'
Practical People Engagement
The Power of Empathy
Running Effective Stakeholder Meetings and record-keeping
Run more effective virtual meetings
Building trust with stakeholders remotely
Apply lessons learned and obtain feedback from stakeholders
Training Course: The Art of Stakeholders Management Effectively
Understand, manage, and lead your stakeholders; they need you!