Training Course: MBA in Quality Management

Introduction

Course Objectives of Quality Management MBA

• Explain the role and impact of leadership in supporting quality management systems.
• Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus.
• Assess team dynamics and the role of teams in supporting continual improvement projects.
• Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization.
• Appraise the ethical commitment needed by quality professionals.

Course Outline of Quality Management MBA

Day 1

Quality basics and definitions

• Quality evolution and concepts.
• Dimensions of product quality.
• Dimensions of service quality.
• Benefits of implementing a quality model.
• Total quality management & ISO9001.
• The seven quality secrets.

Leadership and management in quality

• Traits of a true quality leader.
• Role of leadership in supporting quality management systems.
• Building teams in a quality management system.

Day 2

Quality basics and definitions (2)

• Deming’s fourteen points.
• Juran’s quality trilogy.
• Crosby’s zero-defect mindset.
• Six Sigma methodology.
• Lean principles, 5S and Poka Yoke.

Day 3

Improvement tools and techniques

• Which tool to use.
• Brainstorming.
• The seven classic quality tools
  • Check sheet.
  • Pareto chart.
  • Cause and effect diagram.
  • Histogram.
  • Scatter diagram.
  • Control charts.
  • Flow charts.
• Process mapping and process management.
• Process auditing “Turtle Diagram”.
• Failure Mode and Effects Analysis (FMEA).

Day 4

Strategic quality management and strategic thinking

• The core principles of strategic quality management.
• Linking goals, strategies, action plans, and budgets.
• Evaluation of strategic management.
• The strategic planning and control process.
• Barriers to strategic implementation.
• The building blocks of strategic planning.

• Approaches to control the quality.
• Using Key Result Areas (KRAs).
• Examples of quality KPIs.
• Types of Measures.
• Quality Dashboard.
• The balanced scorecard for the quality department.