MBA in Quality Management

Introduction

Course Objectives of Quality Management MBA

• Explain the role and impact of leadership to support quality management systems
• Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
• Assess team dynamics and the role of teams to support continual improvement projects
• Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
• Appraise the ethical commitment needed by quality professionals

Course Outline of Quality Management MBA

Day 1

Quality basics and definitions

• Quality evolution and concepts
• Dimensions of product quality
• Dimensions of service quality
• Benefits of implementing a quality model
• Total quality management & ISO9001
• The seven quality secrets

Leadership and management in quality

• Traits of a true quality leader
• Role of leadership in supporting quality management systems
• Building teams in a quality management system

Day 2

Quality basics and definitions (2)

• Deming’s fourteen points
• Juran’s quality trilogy
• Crosby’s zero-defect mindset
• Six Sigma methodology
• Lean principles, 5S and Poka Yoke

Day 3

Improvement tools and techniques

• Which tool to use
• Brainstorming
• The seven classic quality tools
  • Check sheet
  • Pareto chart
  • Cause and effect diagram
  • Histogram
  • Scatter diagram
  • Control charts
  • Flow charts
• Process mapping and process management
• Process auditing “Turtle Diagram”
• Failure Mode and Effects Analysis (FMEA)

Day 4

Strategic quality management and strategic thinking

• The core principles of strategic quality management
• Linking goals, strategies, action plans, and budgets
• Evaluation of strategic management
• The strategic planning and control process
• Barriers of strategic implementation
• The building blocks of strategic planning

• Approaches to control the quality
• Using Key Result Areas (KRAs)
• Examples of quality KPIs
• Types of Measures
• Quality dashboard
• The balanced scorecard for the quality department