REF: IT3254114
DATES: 3 - 7 Feb 2025
CITY: Kuala Lumpur (Malaysia)
FEE: 4400 £
All Dates & LocationsThe ITIL 4 Foundation training course is a comprehensive program designed to introduce participants to IT service management's key principles, concepts, and practices using the ITIL framework. Over the course of five days, participants will gain a deep understanding of ITIL's history, guiding principles, and the Service Value System (SVS). They will also explore the Service Value Chain and the ITIL service lifecycle, with a focus on each stage's objectives and activities. The training covers essential ITIL practices, including incident management, problem management, and change management. The course concludes with exam preparation to help participants achieve ITIL 4 Foundation certification.
Day 1
Introduction and ITIL Overview
Day 2
Service Management Principles
Day 3
ITIL Service Value Chain
Identifying activities and interconnections within the value chain.
Day 4
ITIL Service Lifecycle
Day 5
Key ITIL Practices