REF: LM3254199
DATES: 17 - 21 Nov 2025
CITY: Boston,Massachusetts (USA)
FEE: 5700 £
All Dates & LocationsWelcome to the Certified Contact Center Manager Course. This comprehensive training program is designed to provide insights into the concepts and skills necessary for effective management of contact centers. Participants will be equipped with the knowledge and tools to achieve optimal performance in a contact center environment, ensuring the delivery of high-quality services and effective operational control.
Conclusion
This course is designed to empower participants with a comprehensive understanding of managing contact centers, focusing on how to improve service quality and increase efficiency. By the end of the course, you will have the knowledge and tools necessary to achieve optimal performance in your contact center, ensuring customer satisfaction and business success.