Welcome to the Certified Contact Center Manager Course. This comprehensive training program is designed to provide insights into the concepts and skills necessary for effective management of contact centers. Participants will be equipped with the knowledge and tools to achieve optimal performance in a contact center environment, ensuring the delivery of high-quality services and effective operational control.
Day 1
Introduction to Contact Centers
Day 2
Developing Management Skills
Day 3
Communication Strategies in Contact Centers
Day
Individual and Team Performance Management
Day 5
Technology in Contact Centers