Training Course: IT Systems Analysis, Optimization, and Policy Formulation

Introduction:

This comprehensive 5-day course is designed to enhance the skills of IT/System Analysts in key areas such as analyzing, optimizing, securing, and managing IT systems. Participants will also learn how to formulate effective IT policies for organizations. The course covers a wide range of topics, including system analysis, the implementation of Microsoft Intune, ITIL practices, and policy formulation.

Course Objectives:

By the end of the course, participants will be able to:

• Understand system analysis, optimization, and vendor management.
• Implement and manage Microsoft Intune for effective device management.
• Apply ITIL practices to improve IT service management.
• Develop and implement comprehensive IT policies for organizations.
• Establish security protocols and best practices for data protection.
• Provide effective training and support to end-users.

Course Outlines:

Day 1: System Analysis & Requirements Gathering

• Introduction to System Analysis: Learn the fundamentals of system analysis and its importance in IT management.
• Analyzing Current IT Systems: Identify areas for improvement and optimization in existing systems.
• Business Objectives Alignment: Ensure that IT solutions align with business goals.
• Requirements Gathering: Master effective methods for gathering and analyzing IT requirements from stakeholders.
• IT Policy Formulation: Start developing a comprehensive IT policy for your organization.

Day 2: Technical Support, System Monitoring & IT Policy Development

• Providing Technical Support: Use advanced troubleshooting techniques to resolve system issues.
• Minimizing Downtime: Implement strategies to prevent disruptions in business operations.
• System Monitoring: Explore tools and techniques for monitoring and assessing system performance.
• Formulating IT Policies: Learn how to structure IT policies related to security, data management, and compliance.
• Implementing IT Policies: Discover how to enforce and monitor compliance within an organization.

Day 3: Implementation, Integration & Microsoft Intune

• Microsoft Intune Overview: Get introduced to Microsoft Intune for managing devices and applications.
• Configuring Microsoft Intune: Understand how to configure and deploy Microsoft Intune in your organization.
• Device Management with Intune: Manage endpoints while ensuring security across all devices.
• Integration with IT Systems: Ensure seamless integration of Microsoft Intune with your existing infrastructure.
• Supporting Hybrid Work Models: Learn to use Microsoft Intune to support remote and hybrid work environments.

Day 4: Documentation, Vendor Management & ITIL Practices

• Documentation of IT Systems: Prepare and maintain detailed system documentation for transparency and efficiency.
• Change Management Documentation: Manage system changes and updates to ensure continuity.
• ITIL Overview: Get an introduction to Information Technology Infrastructure Library (ITIL) practices.
• Applying ITIL to Service Management: Implement ITIL principles to enhance IT service delivery and management.
• Vendor Management: Discover best practices for managing vendor relationships and ensuring smooth operations.

Day 5: Data Security & Continuous Improvement

• Data Security: Learn to implement IT security measures and ensure compliance with data protection policies.
• ITIL Service Lifecycle: Understand the five stages of the ITIL service lifecycle and how to apply them.
• Training End-Users: Conduct effective training sessions for end-users on system functionalities, data security, and IT policy compliance.
• Continuous Improvement: Explore best practices for staying updated on industry trends and technologies.
• ITIL for Continuous Improvement: Learn how to use ITIL to ensure ongoing service improvement in your organization.

This course offers a practical approach to enhancing IT skills and knowledge, equipping participants with the tools necessary to succeed in their roles.