REF: CC321830
DATES: 10 - 14 Feb 2025
CITY: Orlando, Florida (USA)
FEE: 5700 £
All Dates & LocationsIn today's competitive business landscape, understanding and improving customer experience is essential for success. Data analysis is a powerful tool for uncovering insights that can drive better customer experiences. This 5-day course is designed to equip participants with the knowledge and skills needed to analyze customer data effectively, identify pain points, and make data-driven decisions to enhance customer satisfaction. Through a combination of theory, practical exercises, and case studies, participants will learn how to leverage data analysis techniques to gain a deeper understanding of their customers and improve their overall experience.
Day 1
Introduction to Data Analysis for Customer Experience
Day 2
Data Collection and Preprocessing
Day 3
Customer Segmentation and Profiling
Day 4
Analyzing Customer Journeys
Day 5
Data Visualization and Reporting