REF: CC321848
DATES: 28 Oct - 1 Nov 2024
CITY: Boston,Massachusetts (USA)
FEE: 5700 £
All Dates & LocationsIn today's competitive business landscape, delivering exceptional customer experiences is essential for success. Customer experience (CX) encompasses every interaction a customer has with a company, and it profoundly impacts customer loyalty and business outcomes. This 5-day course, "Customer Experience Excellence," is designed to provide participants with the knowledge and skills needed to understand, design, and deliver outstanding customer experiences. Participants will explore the principles of customer-centricity, learn strategies for enhancing CX, and discover how to measure and continuously improve customer satisfaction
Day 1
Introduction to Customer Experience (CX)
Day 2
Key Components of CX
Day 3
Strategies for Enhancing CX
Day 4
Measuring CX and Customer Satisfaction
Day 5
Continuous Improvement in CX