REF: CC321715
DATES: 14 - 18 Jul 2025
CITY: Boston,Massachusetts (USA)
FEE: 5700 £
All Dates & LocationsThe Certified Customer Service Professional Course is designed to provide participants with the skills and knowledge necessary to deliver exceptional customer service. The course is ideal for individuals who want to enhance their customer service skills or work in customer-facing roles.
Day 1
Introduction to Customer Service
Day 2
Effective Communication Skills for Customer Service
Day 3
Managing Customer Expectations
Day 4
Service Recovery and Continuous Improvement
Day 5
Service Excellence and Professional Development
Note: The course could be modified or customized based on the specific needs of the participants or organization.