This course presents a blend of strategy and quality to help participants develop the right skills to plan their organization's quality strategic plans. The course will take participants through the history of quality and strategy and link them both using practical applications. Participants will learn how to analyze the current organizational status and identify gaps and future needs. The course will also examine the strategic planning process from initiation to selection of initiatives. Moreover, the identification process of quality key result areas will be discussed. Participants will leave with the tools, skills, and knowledge to start their own journey to strategize for their quality departments and produce deployment plans.
Course Objectives of Advanced Strategies in Total Quality Management
Define quality and strategy concepts highlighting the main components of strategic planning in quality
Analyze the current situation identifying opportunities to draft a strategic quality plan
Generate strategic goals for their quality department
Convert a strategic plan into an operating plan
Examine how to measure the success of a strategy on quality, how to extract Key Performance Indicators (KPIs), and how to draft a quality department balanced scorecard
Advanced Strategies in Total Quality Management Course Outline
Day 1
Strategic quality management and strategic thinking
Quality evolution and concepts
Dimensions of product quality
Dimensions of service quality
Quality management system: the components
Evaluation of strategic management
The strategic planning and control process
Barriers to strategic implementation
The building blocks of strategic planning
Day 2
Analysis of the environment
Situation analysis tools in quality departments
Quality stakeholders analysis
Defining quality visions and missions
Developing a quality statement
Setting quality strategic goals
Identifying critical success factors in quality
Key result areas and key performance indicators
Core competencies and core values
Day 3
Goals, objectives, and creative strategies
Goals, objectives, and targets for the quality division
Financial versus non-financial objectives
The use of key result areas in the quality sector
Adopting effective strategies to achieve excellence
Examples of strategic objectives
Examples of quality department strategies
Moving from critical success factors to strategic goals
Day 4
Developing operating plans
Expanding SWOT for Strategies
The how-how technique to develop quality-related initiatives
Criteria for effective action plans
Linking goals, strategies, action plans, and budgets
Developing a quality department plan
Day 5
Measuring quality management strategy achievement
Approaches to quality control
Using Key Result Areas (KRAs) to create KPIs for process control
Examples of quality KPIs
Types of Measures
Quality dashboard
The balanced scorecard for the quality department
Training Course: Advanced Strategies in Total Quality Management
Master & practice strategies like Process approach... Strategic and systematic approach & more,,,