Training Course: Enhancing the Skills of Supervisory leadership

Introduction

Course Objectives of Enhancing the Skills of Supervisory leadership

• Organise workload through effective planning, prioritizing & time management methods
• Support the team output through teamwork, delegation, coaching, motivation & staff development strategies
• Apply techniques to communicate clearly, concisely & consistently with all levels of the company
• Examine the leadership styles, strengths & weakness & how it affects the team & job success
• Manage the mind, emotions & stress effectively to not just achieve work goals but to enjoy work-life more

Enhancing the Skills of Supervisory leadership Course Outlines

Day 1

Setting the Direction and Focus / The Supervisor’s Role

• The roles, behaviours, skills, and attitudes of a great supervisor
• Clarifying the team's purpose, vision, mission, values, and tasks
• Providing quality customer service
• How to be a great team leader
• Getting input and involvement from the team
• Common supervisor mistakes and how to avoid them

Day 2

Planning and Organising Time and Tasks

• Taking control of your time and tasks
• Planning, prioritizing, and scheduling work
• Handling issues such as interruptions, accessibility & multiple deadlines
• Delegating tasks and responsibilities
• Project Planning Basics & Mind Mapping and Project Planning Software

Following Up and Supervising Employees

• The Importance of Ongoing Supervision
• Monitoring Employee Progress and Performance
• Providing Constructive Feedback

Day 3

Maintaining Effective Working Relationships

• Group dynamics and team formation
• The essential habits of highly effective teams
• Dealing with problematic behaviours
• Understanding communication styles
• Managing conflicts on the team
• Emotional intelligence and self Management

Day 4

Coaching and Developing the Team

• Analyzing your team members strengths and development needs
• Coaching, training, and developing staff
• Motivating the team and individuals
• Giving and receiving feedback effectively
• The art of active listening
• ‘How to influence and bring out the best in others
• How to give a clear and memorable presentation

Day 5

Measuring and Managing Performance

• Goal Setting and benchmarking to achieve competitive targets
• Setting up work systems that aid effective team performance
• Establishing clear guidelines for and measures of performance
• How to constantly improve the quality of products and services
• Running productive meetings
• Problem-solving and decision making