REF: LM3254210
DATES: 3 - 7 Feb 2025
CITY: Kuala Lumpur (Malaysia)
FEE: 4200 £
All Dates & LocationsThe course on EFQM (European Foundation for Quality Management) provides participants with a comprehensive understanding of the EFQM Excellence Model and its practical application in modern organizations. This course is designed to equip professionals with the knowledge and skills necessary to drive organizational excellence, improve performance, and achieve sustainable success.
Gain a deep understanding of the EFQM Excellence Model: Participants will explore the fundamental concepts, principles, and criteria of the EFQM Excellence Model, which serves as a framework for assessing and improving organizational performance.
Understand the benefits of implementing the EFQM approach: Participants will learn about the advantages of adopting the EFQM model as a strategic tool for managing and driving excellence within organizations. This includes enhancing customer satisfaction, fostering innovation, and achieving operational efficiency.
Learn modern approaches to quality management: The course will cover the latest trends and practices in quality management, including agile methodologies, digital transformation, and the integration of sustainability and social responsibility into organizational strategies.
Develop practical skills for EFQM implementation: Participants will acquire practical skills and techniques for applying the EFQM Excellence Model in their respective organizations. This includes conducting self-assessments, identifying improvement areas, and developing action plans for organizational excellence.
Explore case studies and best practices: The course will feature real-world case studies and examples of organizations that have successfully implemented the EFQM model. Participants will gain insights into best practices, lessons learned, and strategies for overcoming challenges.
Day 1
Introduction to EFQM and Excellence Concepts
Day 2
Criteria 1-3: Leadership, Strategy, and People
Day 3
Criteria 4-5: Partnerships and Resources, and Processes
Day 4
Criteria 6-8: Customer Results, People Results, and Society Results
Day 5
Self-Assessment, Improvement, and Future Trends