The benefits of providing excellent customer service are quite clear in the commercial, for-profit world, but what is often overlooked is that the very same principles are also just as necessary in the public sector. Citizens have become used to the 24/7/365 'Always on' ethos of the commercial world and are, increasingly, expecting the same levels of service and responsiveness from Government agencies too.
Customer Service for the Public Sector training course is designed to give participants the communication skills, negotiation strategies, and public-sector customer service best practices they require to significantly improve customer service while lowering costs and increasing employee satisfaction. Delegates will walk away from this training course with the ability to measure customer satisfaction and apply the design elements necessary to structure their organization in a customer-centric manner to respond effectively as customer service needs and conditions change.
Day 1
How to Improve Customer Service Communication and Interpersonal Skills Development
Day 2
Building a Public-Sector Customer-Centric Organisation
Day 3
Harnessing the Power of Social Media to Improve Customer Service
Day 4
Measuring and Monitoring Public Sector Customer Service Satisfaction
Day 5
Achieving Public Sector Customer Service Excellence