Training Course: Effective Quality Assurance & Control

Introduction

This course is designed to enable QA/QC personnel to acquire the essential knowledge and skills in order to establish an effective QMS or interest in developing and advancing their career on the subject.

Course Objective

• Understand the basic roles and responsibilities of Quality Control/ Quality Assurance functions.
• Understand the basic concept of “quality" and how it fits into an organization’s products, services, and strategies.
• Define the differences between Quality Control and Quality Assurance.
• Adopt quality methodologies that have been used in the relevant industry.
• Overcoming quality-related challenges.
• Acquire the methodologies to detect, collect data/ information, record, and report anomalies.
• Equip oneself with essential measuring and monitoring quality tools.
• Evaluate the quality level statistically.

Course Outline

Day 1

Quality Control & Quality Assurance

• Introduction Quality Control & Quality Assurance.
• Being the Best in Class.
• Understanding The Needs of Quality Management System.
• Understanding Customers’ Needs and Expectations?

Managing Quality Effectively

• Understanding The Juran’s Trilogy for Effective Quality Planning, Implementation, Control, and Improvement.
• Identifying the Challenges Relating To the 3 Components (i.e., Control, and Improvement).
• Understanding What Is Quality Assurance.
• Quality Assurance is Everyone's Responsibility.

Day 2

Cost Of Quality

• Understanding The Cost Of Quality.
• Understanding Being Effective and Efficient.
• Eliminating The 7 Wastes.
• Applying The COQ Applications for Quality Assurance.

Day 3

Quality Management System for Effective QA Management

• Understanding the Process Model for Effective QA.
• Understanding the Context of the Organization & QMS.
• Demonstrating the Leadership.
• Risk Management for Effective Prevention.
• Effective Resources Management.
• Effective Operations Planning and Control.
• Monitoring, Measurement, Analysis, and Evaluation.
• Remedial, Corrective, and Preventive Improvement.
• Case Study: Risk-Based Approach to Effective QA.

Day 4

Effective Quality Assurance and Quality Control Management

• Understanding The Needs and Expectations Of Non-Conformance And Follow-Up Action.
• Effective Way for Correcting a Non-Conforming Product and/ or Process.
• Implementing Controls for Better Process Management.
• Understanding the Difference between Corrective and Preventive Action.

Day 5

Effective Quality Management System Improvement for Excellent Business Management System

• Understanding the Need for Continual and Continuous Improvement as a Business Catalyst.
• Establishing Kaizen as a Platform for Improvement.
• Determining the Essential Tools and Methods for Effective QA/QC.
• Delivering the Buy-In to Address the People's Issues.