Superior communication skills have long been associated with leadership. In this training course, we look at both of these ingredients of success and bring them together in a comprehensive and practical manner. From preparing and organizing your thoughts to analyzing the practical reality of what you want to accomplish, this course will cover it all. You will get the opportunity to discover your hidden talents and practice what you learn before going back to your workplace and influence people, events, and your own future. In addition, you will learn how a great leader enhances communication flow within his organization, wins the hearts and minds of his followers, builds consensus, and gets results even when faced with resistance or difficulty.
Course Objectives of Communication, Coordination, and Leadership
Apply breakthrough leadership and communication techniques to drive business value and become a more powerful leader
Implement best practices for influencing peers, managers, subordinates, customers, and other stakeholders
Explain how to effectively handle challenges such as delivering unpopular news, increasing team motivation, and winning hearts and minds
Communicate confidently in any environment, from spontaneous “elevator pitches” to high stakes speeches and proposals that earn commitment and cooperation
Deliver powerful messages that lead to rapid action and that control emotion when facing resistance and conflict
Optimize internal communication and sell their organization’s vision, mission, and values to their team members
Course Outlines of Communication, Coordination, and Leadership
Day 1
Organizing and delivering thoughts and messages
Understanding your leadership role and its relation to communication
Organizing your ideas using mind mapping
Presenting vs. Public Speaking
Importance of communication to any leader
Essentials of public speaking
Communicating tasks and assignments effectively
Communicating performance issues
Day 2
Earning credibility as a leader
Identifying the characteristics of a credible leader
Establishing your credibility firmly
Five main sources of power of any leader
Maximizing the leader’s effectiveness with emotional intelligence
Understanding the ingredients of emotional intelligence
Creating a positive professional image within the organization
Changing communication style depending on team member and condition
Motivating through communication
Creating an environment of engagement
Day 3
Winning the hearts and minds of people
Knowing your employees
Managing your employees' expectations
‘Selling’ your ideas to an audience
Creating a persuasive message that evokes the right emotions
Reframing a message from negative to positive
Reframing a message from subjective to objective
Adjusting your message to accommodate the audience’s needs, wants, and style
Communicating difficult news or unpopular messages
Leading and communicating during a crisis
Day 4
Building consensus, commitment, and cooperation
Principles of ethical leadership
Ethical dilemmas faced by leaders
Identifying techniques for building consensus
Describing how to secure commitment and cooperation to your change initiatives
Exploring the stages of effective change management
Creating healthy inter-departmental cooperation and communication
Day 5
Leading organizational communication
Controlling and managing rumors
Dealing and managing office politics
The four types of grapevine chain
Leading cultural change
Transparency in an organization: how far should we go?
Choosing the right channel for communicating your message
Communicating and leading your organizational vision, mission and values
Training Course: Communication, Coordination & Leadership
Practice executive leadership as a role model (Walk the talk)