Communication, Coordination & Leadership

Introduction

Course Objectives of Communication, Coordination, and Leadership

• Apply breakthrough leadership and communication techniques to drive business value and become a more powerful leader
• Implement best practices for influencing peers, managers, subordinates, customers, and other stakeholders
• Explain how to effectively handle challenges such as delivering unpopular news, increasing team motivation, and winning hearts and minds
• Communicate confidently in any environment, from spontaneous “elevator pitches” to high stakes speeches and proposals that earn commitment and cooperation
• Deliver powerful messages that lead to rapid action and that control emotion when facing resistance and conflict
• Optimize internal communication and sell their organization’s vision, mission, and values to their team members

Course Outlines of Communication, Coordination, and Leadership

Day 1

Organizing and delivering thoughts and messages

• Understanding your leadership role and its relation to communication
• Organizing your ideas using mind mapping
• Presenting vs. Public Speaking
• Importance of communication to any leader
• Essentials of public speaking
• Communicating tasks and assignments effectively
• Communicating performance issues

Day 2

Earning credibility as a leader

• Identifying the characteristics of a credible leader
• Establishing your credibility firmly
• Five main sources of power of any leader
• Maximizing the leader’s effectiveness with emotional intelligence
• Understanding the ingredients of emotional intelligence
• Creating a positive professional image within the organization
• Changing communication style depending on team member and condition
• Motivating through communication
• Creating an environment of engagement

Day 3

Winning the hearts and minds of people

• Knowing your employees
• Managing your employees' expectations
• ‘Selling’ your ideas to an audience
• Creating a persuasive message that evokes the right emotions
• Reframing a message from negative to positive
• Reframing a message from subjective to objective
• Adjusting your message to accommodate the audience’s needs, wants, and style
• Communicating difficult news or unpopular messages
• Leading and communicating during a crisis

Day 4

Building consensus, commitment, and cooperation

• Principles of ethical leadership
• Ethical dilemmas faced by leaders
• Identifying techniques for building consensus
• Describing how to secure commitment and cooperation to your change initiatives
• Exploring the stages of effective change management
• Creating healthy inter-departmental cooperation and communication

Day 5

Leading organizational communication

• Controlling and managing rumors
• Dealing and managing office politics
• The four types of grapevine chain
• Leading cultural change
• Transparency in an organization: how far should we go?
• Choosing the right channel for communicating your message
• Communicating and leading your organizational vision, mission and values