Communication, Coordination & Leadership

Introduction

Course Objectives of Communication, Coordination, and Leadership

• Apply breakthrough leadership and communication techniques to drive business value and become a more powerful leader.
• Implement best practices for influencing peers, managers, subordinates, customers, and other stakeholders.
• Explain how to effectively handle challenges such as delivering unpopular news, increasing team motivation, and winning hearts and minds.
• Communicate confidently in any environment, from spontaneous “elevator pitches” to high-stakes speeches and proposals that earn commitment and cooperation.
• Deliver powerful messages that lead to rapid action and that control emotion when facing resistance and conflict.
• Optimize internal communication and sell their organization’s vision, mission, and values to their team members.

Course Outlines of Communication, Coordination, and Leadership

Day 1

Organizing and delivering thoughts and messages

• Understanding your leadership role and its relation to communication.
• Organizing your ideas using mind mapping.
• Presenting vs. Public Speaking.
• Importance of communication to any leader.
• Essentials of public speaking.
• Communicating tasks and assignments effectively.
• Communicating performance issues.

Day 2

Earning credibility as a leader

• Identifying the characteristics of a credible leader.
• Establishing your credibility firmly.
• Five main sources of power of any leader.
• Maximizing the leader’s effectiveness with emotional intelligence.
• Understanding the ingredients of emotional intelligence.
• Creating a positive professional image within the organization.
• Changing communication style depending on team members and condition.
• Motivating through communication.
• Creating an environment of engagement.

Day 3

Winning the hearts and minds of people

• Knowing your employees.
• Managing your employees' expectations.
• ‘Selling’ your ideas to an audience.
• Creating a persuasive message that evokes the right emotions.
• Reframing a message from negative to positive.
• Reframing a message from subjective to objective.
• Adjusting your message to accommodate the audience’s needs, wants, and style.
• Communicating difficult news or unpopular messages.
• Leading and communicating during a crisis.

Day 4

Building consensus, commitment, and cooperation

• Principles of ethical leadership.
• Ethical dilemmas faced by leaders.
• Identifying techniques for building consensus.
• Describing how to secure commitment and cooperation to your change initiatives.
• Exploring the stages of effective change management.
• Creating healthy inter-departmental cooperation and communication.

Day 5

Leading organizational communication

• Controlling and managing rumors.
• Dealing with and managing office politics.
• The four types of grapevine chain.
• Leading cultural change.
• Transparency in an organization: how far should we go?
• Choosing the right channel for communicating your message.
• Communicating and leading your organizational vision, mission, and values.