Introduction
This course is designed to equip IT professionals with the practical knowledge and skills required to operate and monitor modern data centers. It covers infrastructure components, environmental control, monitoring tools, standard operating procedures, incident management, and security essentials. The course emphasizes reliability, efficiency, and operational excellence.
Course Objectives
By the end of this course, participants will be able to:
- Understand the key systems and infrastructure supporting data centers.
- Apply operational best practices and standard procedures.
- Use monitoring tools to track performance, availability, and environmental conditions.
- Respond effectively to incidents and unplanned outages.
- Implement physical and cybersecurity measures within the data center.
Course Outline
Day 1 – Data Center Infrastructure and Standards
- Introduction to types of data centers (enterprise, colocation, hyperscale)
- Core components: power systems, cooling, cabling, racks
- Data center classifications (Tier I–IV)
- International standards (TIA-942, ISO 27001, ANSI/BICSI)
- Overview of physical layout and airflow management
Day 2 – Operational Procedures and Maintenance
- Roles and responsibilities in data center operations
- Standard Operating Procedures (SOPs) and documentation
- Preventive vs. corrective maintenance
- Inventory and capacity management
- Vendor and contractor coordination
Day 3 – Monitoring Systems and Environmental Control
- Monitoring platforms: DCIM, SNMP, BMS
- Real-time environmental monitoring (temperature, humidity, airflow)
- Power usage effectiveness (PUE) and energy monitoring
- Alarm thresholds and notification protocols
- Dashboard design and KPI tracking
Day 4 – Incident Management and Troubleshooting
- Lifecycle of incident management
- Fault detection and root cause analysis
- Escalation and communication protocols
- Planned vs. unplanned outages
- Change management and rollback procedures
Day 5 – Data Center Security and Optimization
- Physical security: access control, surveillance, zoning
- Cybersecurity in data center environments (firewalls, network segmentation)
- Backup power strategies (UPS, generators, redundancy)
- Energy efficiency and sustainability
- Future trends: automation, remote monitoring, AI in data centers
Why Attend This Course: Wins & Losses!
- Practical and up-to-date curriculum aligned with global standards
- Focus on operational excellence and effective incident response
- Comprehensive coverage of technical, operational, and security aspects
- Inclusion of future trends such as automation and AI integration
- Prepares participants to immediately apply learned skills in real-world data center environments
Conclusion
Today, data centers represent the backbone of any technology-driven organization. They are the central hub for operating digital systems, storing critical data, and supporting essential services. Through this comprehensive course, we ensure that participants gain in-depth knowledge and high-level practical skills to manage, operate, and monitor data centers in line with global best practices.
This course has been carefully designed to cover all technical, operational, and security aspects, with a strong focus on business continuity, performance efficiency, and achieving the highest standards of security and sustainability. It empowers participants to handle daily challenges and emergency situations with agility and professionalism, thereby reducing risks, maintaining infrastructure readiness, and ensuring customer and end-user satisfaction.
