Leading Strategies in Six Sigma

Introduction

In today's dynamic business environment, quality and excellence play a pivotal role in achieving sustainable success. The course "Leadership Strategies to Achieve Six Sigma" empowers leaders to develop their skills in managing and improving processes to ensure the highest levels of efficiency and quality. This program aims to equip participants with the necessary tools and strategies to successfully implement the Six Sigma methodology within their organizations.

Course Objectives of Leading Strategies in Six Sigma

• Define and understand Six Sigma and why it is necessary to sustain business improvement.
• Apply the DMAIC problem-solving method.
• Explain the role of Six Sigma in customer service and continual improvement.
• Explain how to implement and deploy Six Sigma (Yellow Belt level).
• Assess organization readiness to launch a Six Sigma project.

Leading Strategies in Six Sigma Course Outlines

Day 1

Definitions of Six Sigma.

• What is Six Sigma and What Does Sigma Mean?
• History of Six Sigma.
• Why Should Organizations Use Six Sigma?
• Savings from Six Sigma.
• Six Sigma as an Improvement Strategy.

Day 2

Six Sigma in Customer Service

• Effects of Six Sigma on Customer Satisfaction and VOC.
• Levels of Sigma Performance.
• The Kano Model and Quality Function Deployment.
• The Fruit of Six Sigma.

Day 3

Implementing Six Sigma  

• The Methodology.
• The DMAIC Stages (Define, Measure, Analyze, Improve, and Control).
• Roles for Managers and Employees.
• Six Sigma and Lean.
• Roles of Green Belts and Black Belts.

Statistical Analysis in Six Sigma

• Sigma as a Metric.
• Sources of Variation.
• Calculation of Process Capability and Sigma Level.
• The Commute Example.
• Software Used in the Analysis.

Day 4

Six Sigma Tool Box

• Control Charts.
• Pareto Charts.
• Cause and Effect Diagrams.
• Why-Why Diagrams.
• Scatter Diagrams.
• The Turtle Diagram.

Day 5

Deployment of Six Sigma

• Project Selection and Charter Importance.
• Leadership and Employee Involvement.
• Corporate Commitment: 10 Questions for Leaders.
• Selection of Six Sigma Projects: Guidelines.
• Characteristics of a Successful Six Sigma Project.
• Sources of High Impact Opportunities.
• Characteristics of Projects to Avoid.