Leading Strategies in Six Sigma

Introduction

One of the most important things to do in strategic planning is to align Lean Six Sigma efforts with the organization’s overarching strategic goals. Identifying where and how Lean Six Sigma efforts can support organizational goals, vetting this alignment with organizational leadership, and communicating the alignment to staff serves to strengthen the Lean Six Sigma Program.

Course Objectives of Leading Strategies in Six Sigma

• Define and understand Six Sigma and why it is necessary to sustain business improvement
• Apply the DMAIC problem-solving method
• Explain the role of Six Sigma in customer service and continual improvement
• Explain how to implement and deploy Six Sigma (Yellow Belt level)
• Assess organization readiness to launch a Six Sigma project

Leading Strategies in Six Sigma Course Outlines

Day 1

Definitions of Six Sigma

• What is Six Sigma and What Does Sigma Mean?
• History of Six Sigma
• Why Should Organizations Use Six Sigma?
• Savings from Six Sigma
• Six Sigma as an Improvement Strategy

Day 2

Six Sigma in Customer Service

• Effects of Six Sigma on Customer Satisfaction and VOC
• Levels of Sigma Performance
• The Kano Model and Quality Function Deployment
• The Fruit of Six Sigma

Day 3

Implementing Six Sigma  

• The Methodology
• The DMAIC Stages (Define, Measure, Analyze, Improve, and Control)
• Roles for Managers and Employees
• Six Sigma and Lean
• Roles of Green Belts and Black Belts

Statistical Analysis in Six Sigma

• Sigma as a Metric
• Sources of Variation
• Calculation of Process Capability and Sigma Level
• The Commute Example
• Software Used in the Analysis

Day 4

Six Sigma Tool Box

• Control Charts
• Pareto Charts
• Cause and Effect Diagrams
• Why-Why Diagrams
• Scatter Diagrams
• The Turtle Diagram

Day 5

Deployment of Six Sigma

• Project Selection and Charter Importance
• Leadership and Employee Involvement
• Corporate Commitment: 10 Questions for Leaders
• Selection of Six Sigma Projects: Guidelines
• Characteristics of a Successful Six Sigma Project
• Sources of High Impact Opportunities
• Characteristics of Projects to Avoid