Customer Service Excellence

Bring professional, high-level customer service concepts by offering a unique improvement tool at the core of your business!

Introduction

This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible. Application of the tools and techniques demonstrated on this training course will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.  It will also show how organizations can fully harness the power of Social Media to augment their brands and create meaningful dialogues with Customers.

 

Course Objectives of Customer Service Excellence

 

Customer Service Excellence Course Outlines

Day 1

Definitions and concepts

Internal customer service

Day 2

Managing customer expectations

Day 3

Effective communication skills for handling customers

Day 4

Professional behavior with customers

Day 5

Dealing with difficult customers

Filter

  • All
  • Apr 2024
  • Dec 2024
  • Feb 2025
  • Jun 2024
  • Jan 2025
  • Aug 2024
  • Nov 2024
  • Mar 2024
  • May 2024
  • Sep 2024
  • Oct 2024
  • London (UK)
  • Berlin (Germany)
  • Casablanca (Morocco)
  • Barcelona (Spain)
  • Tunis (Tunisia)
  • Malaga (Spain)
  • Istanbul (Turkey)
  • Rome (Italy)
  • Maldives (Maldives)
  • Madrid (Spain)
  • Amsterdam (Netherlands)
  • Paris (France)
  • Amman (Jordan)
  • Düsseldorf (Germany)
  • Dubai (UAE)
  • Brussels (Belgium)
  • Kigali (Rwanda)
  • Accra (Ghana)
  • Cape Town (South Africa)
  • Canada (Toronto)
  • Los Angeles (USA)
  • Geneva (Switzerland)
  • Manama (Bahrain)
  • Munich (Germany)
  • Lisbon (Portugal)
  • Prague (Czech)
  • Vienna (Austria)
  • Sharm El-Sheikh
  • Baku (Azerbaijan)
  • Cairo (Egypt)
  • Kuala Lumpur (Malaysia)
  • Boston (USA)
  • Washington (USA)