Managing & Improving Public Sector Performance

Introduction

Course Objectives of Improving Public Sector Performance

• Be able to show others how to significantly improve on your existing investment in competencies.
• Analyse and demonstrate how performance can be improved in the Public Sector.
• Take action and demonstrate financially how improving reliability will add value.
• Understand and be able to significantly improve any existing Performance appraisal system and explain the benefit to Management.
• Learn techniques to apply to motivate staff, specifically in the Public Sector.

Improving Public Sector Performance Course Outlines

Day 1

The History, Role and Future Function of Public Sector Organisations 

• Introductions and Program Objectives for the Week.
• What is the Public Sector there to do?
• The Historical Context of the Public Sector.
• Present Position and Future Role of Public Sector Organisation – Latest trend changes.
• Change and the Public Sector – How we can forecast when change is needed?
• Understanding the Results of Change and How Change Affects Us.
• Change and the Difference between the Public and Private Sectors.

Day 2

Building Organisational Core Strength in the Public Sector 

• The Role of Competencies in the Organization.
• How Competencies Work and How they are Measured.
• Techniques to Significantly Improve What You Already Have.
• Incorporating Competency Approach In, Recruitment, Appraisal and Training.
• Developing Teams to Build Core Strength.
• Succession Planning to Retain and Develop your Talented People.
• Techniques to Retain Talented People.

Day 3

Performance Improvements – Are they necessary in the Public Sector? 

• What is Performance?
• Can you get improvements in Performance at no extra cost?
• Improving Targets for Performance
• How to get more commitment? – New Process / New Results
• The Measuring of Performance – Whose job is it?
• Should Performance be linked to pay?

Day 4

Using Reliability and Differentiation to Maximize on What Strengths You Have

• The History of Differentiation.
• Why the Public Sector might what to consider this as a motivational tool?
• Understanding the Need for Reliability in the Public Sector.
• Case Study: The Cost of an Unreliable Organization.
• Can Reliability really add value?
• How we can help the Managers?
• The Future Managers of Leaders.

Day 5

Making Things Happen Within Our Existing Constraints 

• Latest Techniques on Motivation.
• Three Motivational Tools that Work – Today.
• How to Translate Ideas or Goals into Measurable Actions.
• Two Existing Processes: How to improve them and Reap Real Benefit.
• Demonstration of the Above.
• End of Course Review – Actions and Networking after the course.