Enhancing Core Skills for Administrators & Secretaries

Effective Approaches to Handling Information and Inter-personal Communications

Introduction

The role of Administrators and Secretaries requires many of the same skills as senior staff in an organization. They are often responsible for managing the organization’s correspondence and are frequently the first point of contact for visitors. As a result, they must always present a highly professional image.

This training course equips Administrators and Secretaries with the necessary skills to enhance their interpersonal and behavioral competencies, ensuring they stay on top of their responsibilities. Participants will gain the skills, knowledge, and behaviors to organize their work more efficiently, handle situations confidently, and approach their tasks with a proactive mindset.

Course Objectives

By the end of this course, participants will be able to:

Course Outlines

Day 1: Effective Time Management

Day 2: Improving Communication Skills

Day 3: Assertiveness Skills

Day 4: Successfully Working with Managers and Colleagues

Day 5: Organizing and Planning for Superior Performance

Why Attend This Course: Wins & Losses!

Conclusion

This course is an excellent opportunity for administrative professionals to enhance their leadership and organizational abilities. By improving your time management, communication, and assertiveness skills, you will be better equipped to manage your day-to-day responsibilities and achieve career success.

Sign up now to unlock your full potential and make a positive impact within your organization.

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