Communication Skills for Professionals

Introduction

The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.

Course Objectives of Communication Skills for Professionals

• Use advanced communication tools and skills to deliver various types of messages.
• Identify the different personal listening styles and discover their own.
• Apply meta programs to improve understanding of people.
• Describe and harness the power of body language.
• Practice and use assertiveness skills in different situations.
• Demonstrate the use of the secrets of influence for effective communication.

Course Outlines of Communication Skills for Professionals

Day 1

Defining effective communication

• Communication: definition and characteristics.
• Myths about communication.
• Communication functions.
• The four laws of communication.
• Evolution of communication.
• Communicating for results.
• Understanding elements of communication.
• The element of noise.
• Mehrabian’s 55-38-7 rule.
• Overcoming communication anxiety and other obstacles.
• Communication etiquette.

 Day 2

The art of listening

• Common listening issues.
• Guidelines for effective listening.
• Effective listening and paraphrasing techniques.
• Understanding different listening styles: active versus passive styles.
• Improving the information recall rate.
• Assessing personal listening profiles.

• Understanding the filter system.
• Sensory input channels.
• Internal filter systems: the 6 layers.
• The 6 listening meta programs.
• Overcoming the 6 filters when communicating.
• Avoiding the loss of information.

Mastering body language

• The art of body language.
• Components of non-verbal communication.
• The power of appearance.
• Communicating through colors.
• Evaluating your body language skills.
• Eliciting thinking patterns through eye movement.
• Building rapport using body language.

Advanced assertiveness skills

• Understanding assertiveness: definition and values.
• Components of passive, assertive, and aggressive styles.
• Assertiveness rights and responsibilities.
• Activities for practicing assertive behavior.
• Managing criticism assertively.

The power of influence and persuasion

• Definition and characteristics of influence.
• The 6 principles of persuasion: how to apply them.
• Bases and sources of power.
• Dealing with difficult people using persuasion.