Advanced Strategies in Total Quality Management

Introduction

Course Objectives of Advanced Strategies in Total Quality Management

• Define quality and strategy concepts highlighting the main components of strategic planning in quality
• Analyze the current situation identifying opportunities to draft a strategic quality plan
• Generate strategic goals for their quality department
• Convert a strategic plan into an operating plan
• Examine how to measure the success of a strategy on quality, how to extract Key Performance Indicators (KPIs), and how to draft a quality department balanced scorecard

Advanced Strategies in Total Quality Management Course Outline

Day 1

Strategic quality management and strategic thinking

• Quality evolution and concepts
• Dimensions of product quality
• Dimensions of service quality
• Quality management system: the components
• Evaluation of strategic management
• The strategic planning and control process
• Barriers to strategic implementation
• The building blocks of strategic planning

Day 2 

Analysis of the environment

• Situation analysis tools in quality departments
• Quality stakeholders analysis
• Defining quality visions and missions
• Developing a quality statement
• Setting quality strategic goals
• Identifying critical success factors in quality
• Key result areas and key performance indicators
• Core competencies and core values

Day 3

Goals, objectives, and creative strategies

• Goals, objectives, and targets for the quality division
• Financial versus non-financial objectives
• The use of key result areas in the quality sector
• Adopting effective strategies to achieve excellence
• Examples of strategic objectives
• Examples of quality department strategies
• Moving from critical success factors to strategic goals

Day 4

Developing operating plans

• Expanding SWOT for Strategies
• The how-how technique to develop quality-related initiatives
• Criteria for effective action plans
• Linking goals, strategies, action plans, and budgets
• Developing a quality department plan

Day 5

Measuring quality management strategy achievement

• Approaches to quality control
• Using Key Result Areas (KRAs) to create KPIs for process control
• Examples of quality KPIs
• Types of Measures
• Quality dashboard
• The balanced scorecard for the quality department