Advanced Strategies in Total Quality Management

Introduction

Course Objectives of Advanced Strategies in Total Quality Management

• Define quality and strategy concepts highlighting the main components of strategic planning in quality.
• Analyze the current situation identifying opportunities to draft a strategic quality plan.
• Generate strategic goals for their quality department.
• Convert a strategic plan into an operating plan.
• Examine how to measure the success of a strategy on quality, how to extract Key Performance Indicators (KPIs), and how to draft a quality department-balanced scorecard.

Advanced Strategies in Total Quality Management Course Outline

Day 1

Strategic quality management and strategic thinking

• Quality evolution and concepts.
• Dimensions of product quality.
• Dimensions of service quality.
• Quality management system: the components.
• Evaluation of strategic management.
• The strategic planning and control process.
• Barriers to strategic implementation.
• The building blocks of strategic planning.

Day 2 

Analysis of the environment

• Situation analysis tools in quality departments.
• Quality stakeholders analysis.
• Defining quality visions and missions.
• Developing a quality statement.
• Setting quality strategic goals.
• Identifying critical success factors in quality.
• Key result areas and key performance indicators.
• Core competencies and core values.

Day 3

Goals, objectives, and creative strategies

• Goals, objectives, and targets for the quality division.
• Financial versus non-financial objectives.
• The use of key result areas in the quality sector.
• Adopting effective strategies to achieve excellence.
• Examples of strategic objectives.
• Examples of quality department strategies.
• Moving from critical success factors to strategic goals.

Day 4

Developing operating plans

• Expanding SWOT for Strategies.
• The how-how technique to develop quality-related initiatives.
• Criteria for effective action plans.
• Linking goals, strategies, action plans, and budgets.
• Developing a quality department plan.

Day 5

Measuring quality management strategy achievement

• Approaches to quality control.
• Using Key Result Areas (KRAs) to create KPIs for process control.
• Examples of quality KPIs.
• Types of Measures.
• Quality dashboard.
• The balanced scorecard for the quality department.