Advanced Executive Secretarial Skills

Introduction

Course Objectives of Advanced Secretary Skills

• Take on independent or leadership roles, work in teams when needed, and interact confidently with peers and managers
• Utilize excellent communication skills to be even more impactful in the workplace
• Structure their workload for optimal performance and results, using effective time management strategies
• Build effective relationships with direct managers by adapting to different working styles
• Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)

Advanced Secretary Skills Course Outlines

Day 1

Building on existing skills

• The role of an office professional in the 21st century
• Communication skills and techniques
• Confidence as a tool
• Assertiveness in the workplace
• Time management under pressure
• Organizational skills

Day 2

Managing the workload

• Task planning
• Prioritizing the workload
• Understanding the business – the big picture
• Taking control of the workload
• Change management in the work environment
• Effective goal setting

Day 3

Communicating effectively

• Active listening
• Effective business letter writing
• E-mail writing
• Minutes writing
• Note writing
• Report writing

Powerful presentation skills

• Creating presentations
• Winning the room
• Presentation styles

Day 4

Managing relationships

• Image and perception management
• Effective working relationships
• Working styles
• Identifying styles
• Adapting to work styles
• Having valuable meetings
• Being a team player
• How and when to delegate

Day 5

Emotional intelligence

• Understanding and influencing behaviors
• Expressing needs and opinions with clarity
• Giving and receiving feedback
• Resolving conflict
• Utilizing empathy to achieve a common goal