Advanced Executive Secretarial Skills

Introduction

Course Objectives

• Take on independent or leadership roles, work in teams when needed, and interact confidently with peers and managers
• Utilize excellent communication skills to be even more impactful in the workplace
• Structure their workload for optimal performance and results, using effective time management strategies
• Build effective relationships with direct managers by adapting to different working styles
• Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)

Advanced Secretary

Day 1

Building on existing skills

• The role of an office professional in the 21st century.
• Communication skills and techniques.
• Confidence as a tool.
• Assertiveness in the workplace.
• Time management under pressure.
• Organizational skills.

Day 2

Managing the workload

• Task planning.
• Prioritizing the workload.
• Understanding the business – the big picture.
• Taking control of the workload.
• Change management in the work environment.
• Effective goal setting.

Day 3

Communicating effectively

• Active listening.
• Effective business letter writing.
• E-mail writing.
• Minutes writing.
• Note writing.
• Report writing.

Powerful presentation skills

• Creating presentations.
• Winning the room.
• Presentation styles.

Day 4

Managing relationships

• Image and perception management.
• Effective working relationships.
• Working styles.
• Identifying styles.
• Adapting to work styles.
• Having valuable meetings.
• Being a team player.
• How and when to delegate.

Day 5

Emotional intelligence

• Understanding and influencing behaviors.
• Expressing needs and opinions with clarity.
• Giving and receiving feedback.
• Resolving conflict.
• Utilizing empathy to achieve a common goal.