This session: 23 - 27 May 2027
This ServiceNow Certified System Administrator (CSA) session online runs from Sunday 23 May to Thursday 27 May 2027 (week 20, Q2 2027). It is the 2nd of 2 dates online in 2027, at a fee of £2,700, the same for each of them. Registration is open for this date. It is delivered live online.
| Dates | Sunday 23 May – Thursday 27 May 2027 |
|---|---|
| Week | 20 of 2027 |
| Duration | One week |
| Fee | £2,700 |
| Status | Open for registration |
| Format | Live online |
Previous date: 31 Jan - 4 Feb 2027 Other dates for this course
Introduction
The ServiceNow Certified System Administrator (CSA) course is a comprehensive training program designed to prepare participants for the official ServiceNow CSA certification while building strong, practical system administration skills. The course focuses on the essential components of the ServiceNow platform, including system configuration, IT service management processes, user and access administration, data management, and system maintenance, all aligned with industry best practices.
This program combines clear conceptual explanations with hands-on practice, enabling participants to confidently manage and support a ServiceNow environment. Through practical exercises and real-life scenarios, participants gain the skills required to configure, administer, and maintain the platform effectively in an organizational setting.
Course Objectives
By the end of this course, participants will be able to:
- Understand the structure and core capabilities of the ServiceNow platform.
- Navigate the system interface and work efficiently with key modules.
- Manage users, groups, roles, and access permissions.
- Configure core IT service management processes such as incident, problem, and change management.
- Manage and organize system data using tables, forms, lists, and reports.
- Prepare confidently for the ServiceNow Certified System Administrator (CSA) examination.
Course Outlines
Day 1: ServiceNow Platform Fundamentals
- Overview of the ServiceNow platform and digital workflows.
- Understanding system architecture and the working environment.
- Navigating the interface, applications, and system modules.
- Working with lists, forms, and basic configuration concepts.
- Introduction to IT service management within ServiceNow.
Day 2: User Administration and System Security
- Creating and managing users, groups, and roles.
- Controlling system access and permissions.
- Understanding authentication and login management.
- Managing administrative responsibilities and delegated access.
- Applying best practices for system security and governance.
Day 3: IT Service Management Configuration
- Configuring incident management and understanding its lifecycle.
- Managing problems and performing root cause analysis.
- Configuring change management processes and approval flows.
- Understanding service requests and service catalog concepts.
- Hands-on scenarios for IT service management configuration.
Day 4: Data Management and Automation
- Understanding tables, fields, and data structure.
- Customizing forms and lists to meet business needs.
- Introduction to system automation and rule-based logic.
- Managing workflows and automated processes.
- Configuring notifications and service level agreements.
Day 5: Reporting, System Maintenance, and Exam Preparation
- Creating reports and dashboards for performance monitoring.
- Managing system updates and routine maintenance.
- Monitoring system activity and basic troubleshooting.
- Understanding the CSA exam format and key topic areas.
- Review session and practical tips for certification success.
Why Attend This Course: Wins & Losses!
Participating in this course provides clear professional advantages, including:
- Practical, hands-on experience in system administration.
- A strong foundation in IT service management and workflow automation.
- Improved career opportunities through a globally recognized certification.
- Reduced operational errors through proper system configuration.
- Effective preparation for the ServiceNow Certified System Administrator exam.
Conclusion
The ServiceNow Certified System Administrator (CSA) course equips participants with the essential knowledge and practical skills required to manage and support the ServiceNow platform effectively. Upon completion, participants will be able to administer core system functions, support IT service operations, and confidently pursue the CSA certification—supporting both professional growth and organizational digital transformation.
Good to know
How long is the course, and what are the daily hours?
This date lasts one week: 23 - 27 May 2027.
Which language is the course taught in?
Courses are offered in English and Arabic. The course language is officially English; on request, it can be delivered in Arabic while keeping the English terms.
From the FAQ: In which language do you offer your training courses?
Will I receive a certificate?
Yes. At the end of the course you receive the course certificate issued by BlackBird Training, with an online QR code to verify it.
From the FAQ: Do I receive the certificate at the end of the course?
How do I book, and when do I pay?
Choose Apply now and fill in the form; we guide you through the rest. The acceptance letter is sent within 24 hours of your registration. Payment is due at least 10 days before the course starts, online by credit card or by bank transfer.
From the FAQ: How can I register for a training course in BlackBird?, When do I get my Acceptance Letter?, When do I need to pay?, How can I pay for the course?
Can I cancel or send a colleague instead?
You can send a replacement delegate if you tell us one week before the course starts. Cancellation and refund terms are set out in the cancellation policy.
From the FAQ: Can I send a replacement delegate?
Enquire about this date
ServiceNow Certified System Administrator (CSA), Online, 23 - 27 May 2027