This session: 7 - 11 Jun 2027
This Cross-Cultural Intelligence Certification session in Lisbon (Portugal) runs from Monday 7 June to Friday 11 June 2027 (week 23, Q2 2027). It is the only date in Lisbon (Portugal) in 2027, at a fee of £5,200, the same for each of them. Registration is open for this date. It is held in person.
| Dates | Monday 7 Jun – Friday 11 Jun 2027 |
|---|---|
| Week | 23 of 2027 |
| Duration | One week |
| Fee | £5,200 |
| Status | Open for registration |
| Format | In person |
Introduction
The Cross-Cultural Intelligence course empowers professionals with the core skills needed to understand, respect, and navigate cultural diversity in today’s interconnected business world. Designed with a practical focus, this training provides participants with actionable strategies to enhance intercultural communication, manage diversity with confidence, and apply cultural intelligence to improve teamwork, negotiation, and leadership outcomes. Ideal for managers, HR professionals, and global teams aiming to succeed in multicultural environments.
Course Objectives
By the end of this course, participants will be able to:
- Understand the concept and core dimensions of Cultural Intelligence (CQ).
- Recognize different communication styles and cultural behaviors and adapt accordingly.
- Develop strategies for effective cross-cultural collaboration and conflict management.
- Apply cultural intelligence in leadership, decision-making, and negotiation settings.
- Foster inclusive work environments that use cultural diversity as a strategic advantage.
Course Outlines
Day 1: Fundamentals of Cross-Cultural Intelligence
- Defining cultural intelligence and its importance in global business.
- Overview of cultural models (Hofstede, Trompenaars, Hall).
- Introduction to the CQ model: knowledge, motivation, behavior.
- Case Study: Cross-cultural challenges in multinational mergers.
Day 2: Cultural Awareness and Communication
- Differences in verbal and non-verbal communication across cultures.
- Building empathy and active listening in intercultural interactions.
- Addressing communication barriers in physical and virtual settings.
- Interactive Exercises: Practicing intercultural dialogue and awareness.
Day 3: Multicultural Teamwork and Conflict Resolution
- Understanding team dynamics and friction in multicultural environments.
- Effective conflict resolution strategies across cultures.
- The role of cultural intelligence in building trust and collaboration.
- Case Study: Resolving conflict within international workgroups.
Day 4: Leadership and Negotiation Across Cultures
- Leadership and negotiation approaches across cultural contexts.
- Adapting leadership styles to motivate diverse teams.
- Creating inclusive policies and leadership practices.
- Personal Action Planning: Applying CQ in your leadership role.
Day 5: Building Inclusive and Culturally Intelligent Organizations
- Designing inclusive organizational policies and frameworks.
- Measuring and improving cultural intelligence at the enterprise level.
- Embracing continuous learning in a globalized business landscape.
- Strategic Planning: Integrating CQ into long-term organizational growth.
Why Attend This Course? Wins & Losses!
- Earn a recognized certificate that validates your expertise in cultural intelligence.
- Strengthen your ability to communicate, lead, and collaborate across cultures.
- Gain practical tools to resolve cross-cultural challenges proactively.
- Enhance your leadership effectiveness in global and diverse settings.
- Drive organizational success through strategic diversity and inclusion.
Conclusion
In today’s global economy, cultural intelligence is not a luxury—it’s a necessity. This course is essential for professionals working across borders or within diverse teams who seek to master the art of intercultural effectiveness.
By combining theory, practice, case studies, and personal action planning, participants will leave equipped with the tools to close cultural gaps and unlock meaningful, inclusive, and sustainable growth—both personally and organizationally.
Good to know
How long is the course, and what are the daily hours?
This date lasts one week: 7 - 11 Jun 2027. A one-week course is 20 hours over 5 days: 4 hours each training day (9am – 1pm). Timing and duration can be customised to your needs.
From the FAQ: What is my daily training agenda?
Which language is the course taught in?
Courses are offered in English and Arabic. The course language is officially English; on request, it can be delivered in Arabic while keeping the English terms.
From the FAQ: In which language do you offer your training courses?
Will I receive a certificate?
Yes. At the end of the course you receive the course certificate issued by BlackBird Training, with an online QR code to verify it.
From the FAQ: Do I receive the certificate at the end of the course?
How do I book, and when do I pay?
Choose Apply now and fill in the form; we guide you through the rest. The acceptance letter is sent within 24 hours of your registration. Payment is due at least 10 days before the course starts, online by credit card or by bank transfer.
From the FAQ: How can I register for a training course in BlackBird?, When do I get my Acceptance Letter?, When do I need to pay?, How can I pay for the course?
Can I cancel or send a colleague instead?
You can send a replacement delegate if you tell us one week before the course starts. Cancellation and refund terms are set out in the cancellation policy.
From the FAQ: Can I send a replacement delegate?
Enquire about this date
Cross-Cultural Intelligence Certification, Lisbon (Portugal), 7 - 11 Jun 2027