This session: 28 Feb - 4 Mar 2027
This IT Service Management (ITSM) & Strategic Planning session online runs from Sunday 28 February to Thursday 4 March 2027 (week 8, Q1 2027). It is the only date online in 2027, at a fee of £2,700, the same for each of them. Registration is open for this date. It is delivered live online.
| Dates | Sunday 28 Feb – Thursday 4 Mar 2027 |
|---|---|
| Week | 8 of 2027 |
| Duration | One week |
| Fee | £2,700 |
| Status | Open for registration |
| Format | Live online |
Introduction
In today’s digital landscape, information technology is no longer limited to a support function. It plays a central role in driving growth, improving efficiency, and strengthening competitive advantage. As organizations accelerate their digital transformation journeys, the need for structured IT service management integrated with strategic planning has become essential.
This course provides a comprehensive framework that combines recognized best practices in IT service management with proven strategic planning methodologies. Participants will gain the knowledge and practical tools required to design, align, and optimize IT services in a way that supports long-term organizational objectives, enhances governance, improves performance, and ensures sustainable value creation.
Course Objectives
By the end of this program, participants will be able to:
- Understand the fundamental principles of IT service management and the components of the service lifecycle.
- Align IT services with corporate strategy and overall business objectives.
- Develop a structured IT service strategy and build a clear strategic roadmap.
- Apply governance, risk management, and performance measurement frameworks effectively.
- Design a continuous improvement plan to enhance service quality and efficiency.
- Integrate financial planning and resource management within the IT service management framework.
- Prepare a practical and actionable IT strategic plan tailored to their organization.
Course Outlines
Day 1: Foundations of IT Service Management and Business Alignment
- Evolution of IT service management and modern digital service concepts
- Core service management principles and service value systems
- Service lifecycle and value stream approaches
- Business and IT alignment models
- Stakeholder analysis and service demand management
Day 2: IT Strategy Development and Service Portfolio Management
- Defining IT vision, mission, and strategic positioning
- Internal and external environmental analysis
- Service portfolio management and service catalog design
- IT financial management and budget alignment
- Governance structures and oversight frameworks
Day 3: Service Design, Risk, and Performance Management
- Service level management and key performance indicators
- Capacity, availability, and continuity planning
- Risk management within IT services
- Cybersecurity and regulatory compliance considerations
- Performance measurement using balanced performance frameworks
Day 4: Service Transition, Change, and Digital Transformation
- Change management and organizational readiness
- Release and deployment management
- Knowledge management and configuration management practices
- Agile practices and their integration with IT service management
- Digital transformation strategy and innovation planning
Day 5: Continual Improvement and Strategic Roadmap Development
- Continual service improvement models
- Maturity models and capability assessments
- Building a three-to-five-year IT strategic roadmap
- Cost optimization and value realization
- Action planning and executive presentation techniques
Why Attend This Course: Wins & Losses!
- Establish a clear IT strategy aligned with business priorities
- Improve service quality and stakeholder satisfaction
- Strengthen governance and reduce operational risks
- Optimize costs and enhance resource utilization
- Accelerate digital transformation initiatives with confidence
Conclusion
This course delivers a structured and practical approach to integrating IT service management with strategic planning. By applying governance principles, risk management practices, performance measurement tools, and continuous improvement models, participants will be equipped to build resilient IT capabilities that support long-term business success and sustained digital growth.
Good to know
How long is the course, and what are the daily hours?
This date lasts one week: 28 Feb - 4 Mar 2027.
Which language is the course taught in?
Courses are offered in English and Arabic. The course language is officially English; on request, it can be delivered in Arabic while keeping the English terms.
From the FAQ: In which language do you offer your training courses?
Will I receive a certificate?
Yes. At the end of the course you receive the course certificate issued by BlackBird Training, with an online QR code to verify it.
From the FAQ: Do I receive the certificate at the end of the course?
How do I book, and when do I pay?
Choose Apply now and fill in the form; we guide you through the rest. The acceptance letter is sent within 24 hours of your registration. Payment is due at least 10 days before the course starts, online by credit card or by bank transfer.
From the FAQ: How can I register for a training course in BlackBird?, When do I get my Acceptance Letter?, When do I need to pay?, How can I pay for the course?
Can I cancel or send a colleague instead?
You can send a replacement delegate if you tell us one week before the course starts. Cancellation and refund terms are set out in the cancellation policy.
From the FAQ: Can I send a replacement delegate?
Enquire about this date
IT Service Management (ITSM) & Strategic Planning, Online, 28 Feb - 4 Mar 2027