This session: 8 - 12 Nov 2027
This Essential Leadership Skills for Supervisors & Managers session in Accra (Ghana) runs from Monday 8 November to Friday 12 November 2027 (week 45, Q4 2027). It is the 2nd of 2 dates in Accra (Ghana) in 2027, at a fee of £4,200, the same for each of them. Registration is open for this date. It is held in person.
| Dates | Monday 8 Nov – Friday 12 Nov 2027 |
|---|---|
| Week | 45 of 2027 |
| Duration | One week |
| Fee | £4,200 |
| Status | Open for registration |
| Format | In person |
Introduction
As supervisors, team leaders, and managers progress in their careers, they quickly realize that new and advanced skills are required to achieve greater success. This includes the ability to manage people, projects, and priorities, as well as lead teams effectively.
This course offers a reliable framework to understand the key drivers of leadership and management success, along with a toolbox of essential leadership skills for supervisors and managers. Participants will learn how to improve leadership skills, foster team engagement, and effectively manage challenges in the workplace.
Course Objectives
By the end of this course, participants will:
- Understand the difference between managing and leading, and apply both effectively.
- Explore the key drivers of leadership and management success.
- Master essential leadership skills, including:
- Goal setting and motivation.
- Impact and influence.
- Customer service.
- Emotional intelligence.
- Delegation and time management.
- Listening, feedback, performance appraisal, and learning.
- Managing conflict and challenges.
- Performance management.
- Reporting up.
- Profit and loss management.
- Coaching for performance.
- Change and transition management.
- Personal development.
- Develop a personal development plan based on these skills.
Course Outlines
Day 1: Practical Frontline Leadership Skills
- The difference between leadership and management.
- How leadership drives performance.
- The leadership cycle: Daily, weekly, and monthly.
- The leadership toolbox: Key leadership and management skills.
- Personal leadership inventory.
Day 2: Leadership in Action – People, Priorities, and Projects
- Dealing with distractions and understanding the value of time.
- Prioritization and organization: Mastering both and teaching others.
- Setting and communicating vision, mission, and goals.
- Working together to achieve goals: The secrets of team collaboration.
- Project management essentials for managers.
- Coordination in the digital age: Tools and techniques.
Day 3: Improving Team Performance
- Mindset, team dynamics, and motivation.
- Overcoming limiting beliefs that hinder performance.
- Emotional intelligence and influence.
- Teamwork and trust – Managing teams effectively.
- Deep listening and reflection as a team.
- Situational leadership and the one-minute manager.
Day 4: Leading Through Better Communication
- Leadership and management communication strategies.
- Building rapport and credibility with your team.
- Effective questioning and listening skills.
- How to be more convincing and overcome conflict.
- Negotiating agreements for a win-win outcome.
Day 5: Managing People and Change
- Theories of change: Why change is hard and how to make it easy.
- Coaching for performance: Giving and receiving feedback.
- Handling difficult conversations and conflict.
- Working relationships (managing up and down).
- Personal development and growth plan.
- Summary of leadership and management skills.
- Personal development plans.
Why Attend This Course: Wins & Losses!
- Develop leadership skills: This course provides an opportunity to improve leadership skills that are essential for driving success in the workplace.
- Master key leadership skills: Learn how to apply leadership communication skills, emotional intelligence, and conflict management to build stronger teams.
- Practical application: Gain hands-on techniques in delegation, time management, and performance management that you can implement immediately.
- Create a personal development plan: This course helps you create a personal development plan to continue improving your leadership abilities.
Conclusion
This course is an essential resource for any supervisor or manager looking to enhance their leadership and management skills. By mastering key concepts such as time management, delegation, emotional intelligence, and managing change, you’ll gain the tools needed to become an effective leader.
Developing these skills will allow you to build more cohesive teams, improve performance, and handle future challenges with confidence.
Good to know
How long is the course, and what are the daily hours?
This date lasts one week: 8 - 12 Nov 2027. A one-week course is 20 hours over 5 days: 4 hours each training day (9am – 1pm). Timing and duration can be customised to your needs.
From the FAQ: What is my daily training agenda?
Which language is the course taught in?
Courses are offered in English and Arabic. The course language is officially English; on request, it can be delivered in Arabic while keeping the English terms.
From the FAQ: In which language do you offer your training courses?
Will I receive a certificate?
Yes. At the end of the course you receive the course certificate issued by BlackBird Training, with an online QR code to verify it.
From the FAQ: Do I receive the certificate at the end of the course?
How do I book, and when do I pay?
Choose Apply now and fill in the form; we guide you through the rest. The acceptance letter is sent within 24 hours of your registration. Payment is due at least 10 days before the course starts, online by credit card or by bank transfer.
From the FAQ: How can I register for a training course in BlackBird?, When do I get my Acceptance Letter?, When do I need to pay?, How can I pay for the course?
Can I cancel or send a colleague instead?
You can send a replacement delegate if you tell us one week before the course starts. Cancellation and refund terms are set out in the cancellation policy.
From the FAQ: Can I send a replacement delegate?
Enquire about this date
Essential Leadership Skills for Supervisors & Managers, Accra (Ghana), 8 - 12 Nov 2027