This session: 12 - 16 Sep 2027
This Crisis and Emergency Response Management session in Tunis (Tunisia) runs from Sunday 12 September to Thursday 16 September 2027 (week 36, Q3 2027). It is the only date in Tunis (Tunisia) in 2027, at a fee of £4,200, the same for each of them. Registration is open for this date. It is held in person.
| Dates | Sunday 12 Sep – Thursday 16 Sep 2027 |
|---|---|
| Week | 36 of 2027 |
| Duration | One week |
| Fee | £4,200 |
| Status | Open for registration |
| Format | In person |
Introduction
In today's world, where natural disasters, industrial accidents, cyberattacks, and political unrest can strike without warning, Crisis and Emergency Response Management has become a strategic necessity, not a luxury.
This course is tailored for executives, department heads, and specialists across public and private institutions in the Middle East and North Africa (MENA) region. It serves professionals from sectors such as energy, finance, telecommunications, government, human resources, and project management—those who seek to strengthen organizational resilience and leadership in times of disruption.
The program offers a practical, structured approach to anticipating threats, coordinating emergency responses, ensuring business continuity, and restoring operations quickly and efficiently.
Course Objectives
- Understand the core concepts of crisis and emergency management
- Identify the lifecycle of a crisis: preparedness, response, and recovery
- Build practical and actionable emergency response plans
- Implement incident command systems within organizations
- Develop clear and effective communication protocols during crises
- Analyze real-world case studies from local and global institutions
- Prioritize emergency actions based on impact and risk levels
- Design strategies for business continuity and post-crisis recovery
Course Outlines
Day 1: Foundations and Proactive Planning
- Definition and classification of crises and emergencies
- Key distinctions between emergencies, disasters, and incidents
- Stages of crisis management: anticipation, mitigation, response, recovery
- Core components of a strong emergency plan
- Role allocation and team structuring during crises
- Workshop: Building a primary response plan for a hypothetical organization
Day 2: Incident Command and Leadership Under Pressure
- Introduction to incident command systems (ICS)
- Decision-making under uncertainty and stress
- Multi-departmental coordination during emergencies
- Internal and external stakeholder engagement
- Command post structure and reporting hierarchy
- Simulation: Responding to a large-scale fire in an industrial facility
Day 3: Resource Management and Inter-Agency Coordination
- Managing human and material resources effectively
- Prioritization techniques under time constraints
- Coordination with government agencies, NGOs, and vendors
- Emergency logistics and supply chain considerations
- Evacuation planning and relocation protocols
- Workshop: Designing a coordination matrix for a citywide incident
Day 4: Crisis Communication and Public Information
- Essentials of internal and external communication during emergencies
- Crafting accurate and timely messages
- Managing rumors, misinformation, and panic
- Interfacing with the media and using digital platforms responsibly
- Public briefings and spokesperson preparation
- Exercise: Holding a simulated press conference for a public health crisis
Day 5: Recovery and Post-Crisis Evaluation
- Concepts of business continuity and operational resilience
- Phases of organizational recovery and service restoration
- After-action reviews and performance assessments
- Lessons learned documentation and process updates
- Final project: Developing a complete emergency plan for a real organization
- Course assessment and professional certification distribution
Why Attend this Course: Wins & Losses!
- Improve your institution’s emergency preparedness and readiness
- Learn how to design and implement operational crisis response frameworks
- Minimize loss of life, financial impact, and reputational damage
- Enhance internal and external communication under pressure
- Improve your team’s crisis leadership and situational control
- Obtain a widely respected certificate of competency
- Gain exposure to international best practices tailored to regional realities
- Build a professional peer network across MENA industries
Conclusion
Crisis and emergency response is no longer a technical add-on—it is a strategic pillar of institutional resilience.
This course equips professionals with the frameworks, tools, and situational awareness needed to anticipate, withstand, and recover from high-impact incidents.
In a region marked by complex geopolitical and environmental factors, structured Crisis and Emergency Response Management can mean the difference between disruption and continuity, chaos and control, reaction and leadership.
Good to know
How long is the course, and what are the daily hours?
This date lasts one week: 12 - 16 Sep 2027. A one-week course is 20 hours over 5 days: 4 hours each training day (9am – 1pm). Timing and duration can be customised to your needs.
From the FAQ: What is my daily training agenda?
Which language is the course taught in?
Courses are offered in English and Arabic. The course language is officially English; on request, it can be delivered in Arabic while keeping the English terms.
From the FAQ: In which language do you offer your training courses?
Will I receive a certificate?
Yes. At the end of the course you receive the course certificate issued by BlackBird Training, with an online QR code to verify it.
From the FAQ: Do I receive the certificate at the end of the course?
How do I book, and when do I pay?
Choose Apply now and fill in the form; we guide you through the rest. The acceptance letter is sent within 24 hours of your registration. Payment is due at least 10 days before the course starts, online by credit card or by bank transfer.
From the FAQ: How can I register for a training course in BlackBird?, When do I get my Acceptance Letter?, When do I need to pay?, How can I pay for the course?
Can I cancel or send a colleague instead?
You can send a replacement delegate if you tell us one week before the course starts. Cancellation and refund terms are set out in the cancellation policy.
From the FAQ: Can I send a replacement delegate?
Enquire about this date
Crisis and Emergency Response Management, Tunis (Tunisia), 12 - 16 Sep 2027