This session: 6 - 10 Sep 2027
This Consumer Protection and Market Conduct Supervision in Financial Services session in Kuala Lumpur (Malaysia) runs from Monday 6 September to Friday 10 September 2027 (week 36, Q3 2027). It is the 2nd of 2 dates in Kuala Lumpur (Malaysia) in 2027, at a fee of £4,200, the same for each of them. Registration is open for this date. It is held in person.
| Dates | Monday 6 Sep – Friday 10 Sep 2027 |
|---|---|
| Week | 36 of 2027 |
| Duration | One week |
| Fee | £4,200 |
| Status | Open for registration |
| Format | In person |
Introduction
Consumer protection and market conduct supervision are fundamental to maintaining confidence, integrity, and stability within the financial system. As financial products grow more complex and digital distribution channels expand, supervisors must ensure that financial institutions treat consumers fairly, disclose information transparently, and manage conduct risks effectively.
This intensive one-week course is designed for regulators, supervisors, and policy professionals responsible for consumer protection, market conduct supervision, and financial inclusion. The programme focuses on supervisory frameworks, conduct risk assessment, complaints handling, digital consumer risks, and enforcement approaches applied by leading regulatory authorities worldwide.
By combining regulatory principles with practical supervisory tools, the course enables participants to strengthen oversight of consumer outcomes across banking, microfinance, mortgage lending, and digital financial services.
Course Objectives
By the end of this course, participants will be able to:
- Understand the role of consumer protection in financial stability and market confidence.
- Identify key market conduct risks across financial institutions.
- Assess fairness, transparency, and suitability of financial products and services.
- Supervise complaint handling, redress mechanisms, and dispute resolution processes.
- Address consumer protection challenges in digital and fintech-driven markets.
- Apply effective supervisory and enforcement tools for market conduct oversight.
Course Outlines
Day One: Foundations of Consumer Protection and Market Conduct
- Principles of consumer protection and fair treatment.
- Market conduct supervision versus prudential supervision.
- Regulatory mandates and international best practices.
- Consumer outcomes and supervisory expectations.
- Role of supervision in promoting financial inclusion.
Day Two: Product Governance and Fair Treatment
- Product design, approval, and governance frameworks.
- Pricing transparency and disclosure requirements.
- Assessing product suitability and affordability.
- Supervisory review of sales practices and incentive structures.
- Managing conflicts of interest.
Day Three: Complaints Handling and Redress Mechanisms
- Supervisory expectations for complaints management systems.
- Using complaints data as a supervisory and risk assessment tool.
- Alternative dispute resolution mechanisms and ombudsman models.
- Root cause analysis and corrective actions.
- Enforcement actions related to consumer harm.
Day Four: Digital Finance, FinTech, and Consumer Risks
- Consumer protection challenges in digital financial services.
- Transparency requirements in digital lending and payment services.
- Data privacy, consent, and consumer data protection.
- Managing mis-selling, fraud, and abusive practices.
- Supervisory approaches to fintech innovation.
Day Five: Supervision, Enforcement, and Market Discipline
- On-site and off-site supervision of market conduct.
- Risk-based approaches to consumer protection oversight.
- Supervisory reporting and early warning indicators.
- Enforcement tools, sanctions, and remediation measures.
- Measuring supervisory effectiveness and consumer outcomes.
Why Attend This Course: Wins & Losses!
- Strengthen oversight of consumer protection and market conduct risks.
- Improve supervisory assessment of fairness and transparency.
- Enhance protection of consumers in digital financial markets.
- Gain practical tools for complaints analysis and enforcement actions.
- Support financial inclusion and market confidence.
Conclusion
The Consumer Protection and Market Conduct Supervision in Financial Services course equips supervisors with a comprehensive framework for overseeing fair treatment and ethical conduct within financial institutions. By integrating regulatory principles with applied supervisory techniques, the programme supports stronger consumer outcomes and more resilient financial markets.
This course is particularly suitable for central banks, financial regulators, and supervisory authorities responsible for consumer protection, market conduct oversight, and financial inclusion.
FAQ
What is Consumer Protection and Market Conduct Supervision in financial services?
This course explains what is consumer protection, the consumer protection definition, and the importance of consumer financial protection within the financial sector. Participants will learn how market conduct supervision ensures fair treatment of customers, transparent product disclosures, ethical business practices, and compliance with regulatory standards, helping financial institutions build trust and market confidence.
How does this course improve market conduct supervision and consumer protection skills?
The program provides practical knowledge of supervisory frameworks, conduct risk assessment, complaint handling, enforcement tools, and regulatory oversight. Participants will explore how consumer protection and market conduct supervision work in finance, gain expertise in monitoring customer outcomes, and learn advanced practices for supervising consumer protection in financial institutions using internationally recognized best practices.
Does the course cover consumer rights, complaints, and digital financial services?
Yes. The course addresses consumer protection rights, consumer rights and protection, complaint management systems, dispute resolution mechanisms, and corrective actions. It also examines consumer finance protection challenges in digital banking, FinTech, online lending, payment services, data privacy, fraud prevention, and emerging risks affecting modern financial markets.
Who should attend this Consumer Protection and Market Conduct Supervision course?
This program is designed for central banks, financial regulators, supervisory authorities, compliance professionals, risk managers, consumer protection specialists, policy makers, and professionals responsible for overseeing market conduct within financial institutions. It is also suitable for individuals seeking a Consumer Protection and Market Conduct Supervision certification pathway or advanced professional development in financial regulation.
What are the benefits of completing this course?
By completing this course, participants will strengthen their ability to supervise consumer protection frameworks, evaluate market conduct risks, improve complaint handling systems, and support fair treatment of customers. They will also understand the benefits of effective market conduct supervision for financial service providers, enhance regulatory compliance, promote financial inclusion, and contribute to stronger, more transparent, and resilient financial markets.
Good to know
How long is the course, and what are the daily hours?
This date lasts one week: 6 - 10 Sep 2027. A one-week course is 20 hours over 5 days: 4 hours each training day (9am – 1pm). Timing and duration can be customised to your needs.
From the FAQ: What is my daily training agenda?
Which language is the course taught in?
Courses are offered in English and Arabic. The course language is officially English; on request, it can be delivered in Arabic while keeping the English terms.
From the FAQ: In which language do you offer your training courses?
Will I receive a certificate?
Yes. At the end of the course you receive the course certificate issued by BlackBird Training, with an online QR code to verify it.
From the FAQ: Do I receive the certificate at the end of the course?
How do I book, and when do I pay?
Choose Apply now and fill in the form; we guide you through the rest. The acceptance letter is sent within 24 hours of your registration. Payment is due at least 10 days before the course starts, online by credit card or by bank transfer.
From the FAQ: How can I register for a training course in BlackBird?, When do I get my Acceptance Letter?, When do I need to pay?, How can I pay for the course?
Can I cancel or send a colleague instead?
You can send a replacement delegate if you tell us one week before the course starts. Cancellation and refund terms are set out in the cancellation policy.
From the FAQ: Can I send a replacement delegate?
Enquire about this date
Consumer Protection and Market Conduct Supervision in Financial Services, Kuala Lumpur (Malaysia), 6 - 10 Sep 2027