Communication Skills for Professionals

Introduction

The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.

Course Objectives of Communication Skills for professionals

• Use advanced communication tools and skills to deliver various types of messages
• Identify the different personal listening styles and discover their own
• Apply meta programs to improve understanding of people
• Describe and harness the power of body language
• Practice and use assertiveness skills in different situations
• Demonstrate the use of the secrets of influence for effective communication

Course Outlines of Communication Skills for professionals

Day 1

Defining effective communication

• Communication: definition and characteristics
• Myths about communication
• Communication functions
• The four laws of communication
• Evolution of communication
• Communicating for results
• Understanding elements of communication
• The element of noise
• Mehrabian’s 55-38-7 rule
• Overcoming communication anxiety and other obstacles
• Communication etiquette

 Day 2

The art of listening

• Common listening issues
• Guidelines for effective listening
• Effective listening and paraphrasing techniques
• Understanding different listening styles: active versus passive styles
• Improving the information recall rate
• Assessing personal listening profiles

• Understanding the filter system
• Sensory input channels
• Internal filter systems: the 6 layers
• The 6 listening meta programs
• Overcoming the 6 filters when communicating
• Avoiding the loss of information

Mastering body language

• The art of body language
• Components of non-verbal communication
• The power of appearance
• Communicating through colors
• Evaluating your body language skills
• Eliciting thinking patterns through eye movement
• Building rapport using body language

Advanced assertiveness skills

• Understanding assertiveness: definition and values
• Components of passive, assertive, and aggressive styles
• Assertiveness rights and responsibilities
• Activities for practicing assertive behavior
• Managing criticism assertively

The power of influence and persuasion

• Definition and characteristics of influence
• The 6 principles of persuasion: how to apply them
• Bases and sources of power
• Dealing with difficult people using persuasion