Measure the performance of your company; and then compare it to the international industry standard!
A key element to continuous improvement is Benchmarking. Without benchmarking it is we do not know how competitive we are or where we need to focus improvement efforts. Benchmarking helps organizations to balance their internal problem solving and improvement activities with the realities of the external environment. This includes other industries that perform similar functions, similar businesses that are geographically separated, and non-profit or public institutions. Under the right conditions, benchmarking can be performed by direct competitors, resulting in improved performance benefiting all stakeholders. Benchmarking not only provides awareness of what and where "best" performance lie, but more importantly, it enables the paradigm shift that internally focused teams sometimes fail to achieve. It fosters creative adoption and adaptation of "best" practices to help organizations gain and maintain a competitive advantage.
Day 1
Performance Measurement: The Starting Point for Improvement
Day 2
Continuous Improvement
Day 3
The Tools of Continuous Improvement
Day 4
An Introduction to Benchmarking
Day 5
Running a Successful Benchmarking Project
