Training Course: Quality Systems in IT Management

IT and Quality are super related. Learn more about that. Learn how to make things better

REF: IT3311

DATES: 24 - 28 Apr 2022

CITY: Dubai (UAE)

FEE: 3000 €

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Introduction

this course introduces a number of aspects of software quality projects including software requirements specifications, software life-cycle models, software project scheduling, and risk management. Other topics include teamwork, software testing, and software configuration management. Principles of software quality management, metrics, cost estimation, software project planning, organizing, resource allocation, directing and controlling, risk management, software configuration management, the role of standards, management tools.

 

Course objectives of Quality Systems in IT Management

  • Introduction to Quality Systems and International quality management systems
  • IT Service Management
  • Utility, Warranty, Resources, and Capabilities in IT Strategy
  • Processes within Service Design
  • IT Operation Management and Continual IT Improvement

 

Quality Systems in IT Management Course Outline

Day 1

Introduction to Quality Systems in IT management

  • International quality management systems
  • Special frameworks for IT quality management system
  • ISO 20000 and IT quality
  • British framework for IT quality management (ITIL)
  • Project management and IT project management.
  • Quality IT Project management and International standards for IT project management

Day 2

IT Service Management as a practice

  • The concept of best practices in IT Management
  • The concept of service management
  • The concept of internal and external customers
  • The concept of internal and external services
  • The concept of stakeholders in service management
  • The process model and the characteristics of processes

Day 3

IT Strategy

  • Utility & Warranty
  • Value Creation
  • Resources & Capabilities
  • Service Providers

Processes within Service Strategy:

  • Service Portfolio Management
  • Demand Management
  • Business Relationship Management
  • Financial Management for IT Services

IT Design

  • The 4Ps within Service Design
  • Five Major Aspects of Service Design
  • Service Design Package
  • Service Delivery Strategies

Day 4

Processes within Service Design:

  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Information Security Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management

IT Transition Management

  • Transition Planning & Support
  • Service Asset and Configuration Management (SACM)
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing (For info only)
  • Evaluation (For info only)
  • Knowledge Management

Day 5

IT Operation Management

  • Event Management
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Access Management
  • Service Operation Functions
  • Service Desk
  • Technical Management
  • Application Management
  • Operations Management

Continual IT Improvement

  • Governance
  • CSI Implementation adapted with the Deming Cycle Processes
  • CSI Model
  • The 7-step Improvement Model
  • Service Reporting Roles
  • CSI Manager

Training Course: Quality Systems in IT Management

IT and Quality are super related. Learn more about that. Learn how to make things better

REF: IT3311

DATES: 24 - 28 Apr 2022

CITY: Dubai (UAE)

FEE: 3000 €

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